Customer Service Agent - High Fluency in English

Netzon Group; Barcelona; Hybrid; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Hybrid work model

Fully paid training

Job summary

Netzon Group in Barcelona is seeking Customer Service Agents for the Via Campaign. You will be the first contact for customers, handling inquiries and resolving issues with a global, multicultural team.

You will gain hands-on experience with mobility operations, supporting customers in the USA, and upholding Via and Netzon values in a hybrid work setup. The role offers flexible full-time/part-time options and on-site training.

Qualifications

• Fluency in English at C2 level required.
• Customer-first mindset and ability to tailor solutions.
• Experience with CRM systems or similar tools helpful.
• Eligible to work in Spain; permits required.

Responsibilities

• Provide first-line support via phone, email, and digital channels.
• Aim for first contact resolution for customer queries.
• Maintain customer records with contact reasons, solutions, and notes.
• Foster positive interactions with customers.
• Follow policies and regulations for the USA market.
• Offer feedback and insights for process improvements.
• Embody the values of Via and Netzon.

Skills

Fluent English

Customer-first mindset

Tech-savvy

Organized & motivated

Eligibility to work in Spain

Tools

CRM system

Job description

At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona for our Via Campaign.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn the operations, technology management, and on-demand mobility processes of Via, enabling you to provide on-demand support to customers in the USA and contribute to Via's and the team's goals.

Key Responsibilities

• Keep things running smoothly by offering first line support tough phone, email, and digital channels as needed.
• Aim for first contact resolution to handle customer queries quickly and effectively.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information.
• Foster positive interaction
• Follow policies and regulations for the USA market.
• Offer feedback and insights on areas where you detect possible improvements.
• Embody the values of both Via and Netzon.

What We’re Looking For

• Fluency in English: High fluency in English (C2) in both written and spoken communication.
• Customer-First Mindset: You love helping people and tailoring solutions for them.
• Tech-Savvy: You are comfortable using a CRM system and working in a digital environment.
• Organized & Motivated: Even when busy, you stay organized and keep delivering quality service.
• Eligibility: Permit to work in Spain.

What We Offer

• Start Date: ASAP.
• Contract: Temporary with posibility of extension.
• Full-Time & Part-Time Available.
• Working Hours: Monday to Sunday Rotative schedule between 15:00 and 00:00.
• Salary: €19,000 per year gross
• Working Model: Hybrid - 6 days per month in the office.
• Training: Full-Time Training for 5 days. Monday to Friday from 9:00 to 18:00 (Fully Paid).

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.