Senior Enterprise Customer Success Manager - FinTech

Fourthline; Barcelona; On-site; EUR 65,000 - 90,000; Full time

Job summary

Fourthline in Barcelona is seeking a Senior Customer Success Manager to enhance relationships with strategic customers. This role involves driving customer retention and adoption while collaborating with various teams like Solutions Engineering and Product Managers.

The ideal candidate should have 5–7 years of experience in customer-facing roles, particularly in financial services. A strong understanding of SaaS technology is essential, and fluency in English is a must. Join Fourthline to contribute to our mission of fighting financial crime.

Qualifications

• 5–7 years in customer-facing roles such as account management, sales, or customer success.
• Experience in financial services and/or risk and compliance industries.
• Solid understanding of SaaS technology, including deployment and daily operations.

Responsibilities

• Drive successful adoption, retention, expansion, and advocacy across your customer portfolio.
• Act as a trusted advisor, working with internal teams to maximise customer value.
• Lead Quarterly Business Reviews (QBRs) with senior customer stakeholders.

Skills

Customer-facing roles (account management, sales, or customer success)

Financial services experience

SaaS technology understanding

Enterprise customer experience

Commercial targets achievement

Fluency in English

Job description

Fourthline in Barcelona is seeking a Senior Customer Success Manager to enhance relationships with strategic customers. This role involves driving customer retention and adoption while collaborating with various teams like Solutions Engineering and Product Managers.

The ideal candidate should have 5–7 years of experience in customer-facing roles, particularly in financial services. A strong understanding of SaaS technology is essential, and fluency in English is a must. Join Fourthline to contribute to our mission of fighting financial crime.