Senior Technical Support Manager for Fintech Integrations

PayXpert; Barcelona; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Permanent contract

Flexible hours

Wellbeing summer schedule

International teams

Learning opportunities

Language courses

Fintech projects

Job summary

PayXpert, Barcelona, seeks a Technical Customer Support Manager to lead a multi-level support function in a fast-paced fintech environment. You will oversee incident resolution, engage in technical troubleshooting, and collaborate with Engineering and Product to align capabilities with customer needs.

You will drive improvements, manage escalation for complex cases, and build scalable support processes across onboarding and post-go-live phases. English fluency is required with French as a plus.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• 6–8+ years of experience in technical support, integrations, or fintech environments.
• 3–5+ years of experience managing customer support or technical teams.
• Experience with support tools, CRMs or ticketing systems.

Responsibilities

• Lead and develop a multi-level customer support function, ensuring effective collaboration across frontline and technical support teams.
• Oversee the resolution of customer incidents, ensuring issues are handled efficiently, prioritised appropriately, and escalated when required.
• Act as a senior point of escalation for complex or high-impact technical cases, supporting teams in diagnosis and resolution.
• Maintain the ability to engage directly in technical troubleshooting when needed, including analysing integrations, reviewing logs and interpreting API behaviour.
• Ensure a high standard of support during merchant onboarding and post-go-live phases, contributing to a smooth and reliable customer experience.
• Monitor operational performance through defined KPIs, identifying trends, risks and opportunities for improvement.

Skills

Technical leadership

Customer support

API integration

Incident management

Cross-functional collab

Education

Bachelor's degree in CS/Engineering

Tools

CRM platforms

Ticketing systems

APIs testing tools

Job description

PayXpert, Barcelona, seeks a Technical Customer Support Manager to lead a multi-level support function in a fast-paced fintech environment. You will oversee incident resolution, engage in technical troubleshooting, and collaborate with Engineering and Product to align capabilities with customer needs.

You will drive improvements, manage escalation for complex cases, and build scalable support processes across onboarding and post-go-live phases. English fluency is required with French as a plus.