FinTech Client Support Specialist - Hybrid

Infront Financial Technology GmbH; Madrid; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health & wellness

Holiday entitlement

Remote work option (2 days/week)

Learning & development

Culture & international team

Office in Madrid

Job summary

Infront in Madrid is seeking a Client Service Specialist to become a trusted partner for professional clients, including banks, brokers, and financial institutions, using our cutting‑edge trading and market data solutions.

You’ll resolve complex issues, own cases end‑to‑end, and collaborate with Product, Dev, Ops, Sales and Account teams to continually improve client outcomes. Fluency in English and strong communication are essential, with a hybrid schedule offering two remote days.

Qualifications

• Basic understanding of financial products and market data platforms, with a strong eagerness to learn.
• Excellent interpersonal and communication skills to build trust with clients.
• Ability to manage a caseload of support tickets and prioritize tasks in a fast-paced help desk.
• Strong customer service orientation with the ability to provide first-level support and escalate when needed.
• Proven problem-solving skills with a structured and analytical approach to issue resolution.

Responsibilities

• Be the first point of contact for clients via phone, email, and chat.
• Troubleshoot and resolve trading, market data, and technical issues, often at first contact.
• Own support cases end-to-end with clear communication.
• Escalate complex issues with documented tickets (JIRA).
• Maintain accurate case records and share knowledge across teams.
• Support client onboarding, training, and product enablement.
• Build strong client relationships by understanding workflows and needs.
• Collaborate with Product, Dev, Ops, Sales and Account teams to drive outcomes.
• Assist with product testing, releases, and quality checks before go-live.
• Gather client feedback to improve products and services.
• Contribute to documentation, knowledge bases, and best practices.

Skills

Client service

Communication

Problem solving

Independence

English fluency

Tools

JIRA

Job description

Infront in Madrid is seeking a Client Service Specialist to become a trusted partner for professional clients, including banks, brokers, and financial institutions, using our cutting‑edge trading and market data solutions.

You’ll resolve complex issues, own cases end‑to‑end, and collaborate with Product, Dev, Ops, Sales and Account teams to continually improve client outcomes. Fluency in English and strong communication are essential, with a hybrid schedule offering two remote days.