Finnish-Speaking Solutions Consultant in Sofia

Mercier Consultancy Group; España; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training provided

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant in Sofia, Bulgaria. The role focuses on delivering expert support to Finnish-speaking clients, resolving complex inquiries, and maintaining thorough client records within the support system.

English proficiency is required for internal communication. The position offers a fully paid relocation package, competitive monthly salary, training, health insurance, and a monthly performance bonus, with opportunities for career

Qualifications

• Native or fluent Finnish (spoken and written) is strictly required.
• Professional proficiency in English for internal communication.
• Previous experience in a Customer Support Services role is advantageous.

Responsibilities

• Act as the primary point of contact for Finnish-speaking clients in Customer Support Services.
• Resolve inquiries via phone, email, and chat to maintain high customer satisfaction.
• Maintain records of client interactions in the internal support database.
• Collaborate with cross-functional teams to escalate and resolve issues efficiently.
• Apply product knowledge to provide tailored end-user solutions.
• Stay updated on company policies and industry trends to ensure accurate service.

Skills

Finnish fluency

English proficiency

Job description

Mercier Consultancy Group is seeking a Finnish Speaking Solutions Consultant in Sofia, Bulgaria. The role focuses on delivering expert support to Finnish-speaking clients, resolving complex inquiries, and maintaining thorough client records within the support system.

English proficiency is required for internal communication. The position offers a fully paid relocation package, competitive monthly salary, training, health insurance, and a monthly performance bonus, with opportunities for career