Finnish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

Career development programs

Job summary

Mercier Consultancy Group is seeking a Finnish Speaking Support Specialist to join our Sofia-based team. You will provide Finnish language support via phone, email, and chat, while maintaining strong product knowledge to resolve inquiries efficiently.

You will work in a fast-paced, on-site environment with relocation support, a competitive monthly salary, training, health insurance, and a monthly performance bonus.

Qualifications

• Native or fluent Finnish (spoken and written).
• Excellent communication and problem-solving skills.
• Strong proficiency in English for multinational collaboration.
• On-site work in Sofia, Bulgaria.

Responsibilities

• Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat.
• Maintain a deep understanding of company products and services to resolve inquiries within Customer Support Services.
• Ensure customer satisfaction with professional, empathetic, and solution-oriented interactions.
• Document all client interactions in the CRM to track trends and needs.
• Collaborate with international team members to share best practices and enhance support quality.
• Escalate complex issues to internal departments while managing client expectations.
• Strive to meet and exceed KPIs for response times and quality scores.

Skills

Finnish language

Communication

Problem solving

CRM experience

Education

Bachelor’s degree preferred

Tools

CRM software

Job description

Finnish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in identifying candidates for high-impact roles, ensuring seamless transitions for professionals seeking lucrative career growth in the dynamic world of Customer Support Services.

Job Overview

We are currently seeking a motivated professional for a Finnish Speaking Support Specialist position in Bulgaria. This role is a perfect opportunity for those looking to excel within the Customer Support Services industry while enjoying a vibrant expatriate lifestyle in one of Europe’s most exciting emerging markets.

Key Responsibilities

• Provide high-quality technical and functional assistance to Finnish-speaking clients via phone, email, and live chat.

• Maintain a deep understanding of company products and services to resolve inquiries efficiently within the Customer Support Services sector.

• Ensure customer satisfaction by delivering professional, empathetic, and solution-oriented interactions.

• Document all client interactions accurately in our CRM system to track trends and common support needs.

• Collaborate with international team members to share best practices and contribute to a high-performing support culture.

• Escalate complex issues to the appropriate internal departments while managing client expectations.

• Continuously strive to meet and exceed personal and team-based KPIs regarding response times and quality scores.

• Native or fluent Finnish (spoken and written).

• Valid EU passport (mandatory).

• Excellent communication and problem-solving skills, ideally with previous experience in Customer Support Services.

• Strong proficiency in English to collaborate within our multinational office environment.

• Proactive mindset with the ability to thrive in an on-site, fast-paced work setting in Sofia.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development programs and growth opportunities in one of the most sought-after Finnish-speaking jobs.
• And Much More…

Life in Bulgaria

Sofia, Bulgaria, is a hidden gem offering a unique blend of historical charm and modern urban living. When you secure one of our many jobs in Bulgaria, you will experience a Mediterranean-influenced climate, a vibrant nightlife, and affordable living costs that allow for a fantastic quality of life. Choosing this Finnish Speaking Support Specialist position in Bulgaria means joining a welcoming expat community set against a backdrop of beautiful mountain landscapes.

Relocating to Bulgaria has never been easier thanks to our comprehensive relocation support, designed to make your move smooth and stress-free. From the incredible local cuisine to the ease of navigating life in Bulgaria, you will find that this country offers the perfect balance between professional success and personal enjoyment. Discover why so many professionals are choosing Bulgaria for their next international career move.