Finnish-Speaking Customer Support Consultant (Full-Time)

Viking Sverige AB; Torrevieja; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Permanent contract

Training & onboarding

Nordic work culture

Office in Torrevieja

Office in Fuengirola

Career growth opportunities

24/7 shifts

Job summary

Viking Assistance is seeking a customer service consultant to handle phone inquiries for roadside assistance across Europe. You will be the first point of contact, helping customers in vulnerable situations with calm and clear communication.

You will work within a team, using various systems to resolve challenges and assist partners in insurance and automotive sectors. Strong communication, reliability, and a proactive learning attitude are essential.

Qualifications

• Experience in customer service.
• Fluent Finnish, spoken and written.
• Proficient English, spoken and written.
• Swedish language proficiency is a plus.
• Ability to work all shifts.
• Good skills in data/technology/systems.
• A clean criminal record is a prerequisite.

Responsibilities

• Receive and respond to phone inquiries from customers needing roadside assistance.
• Assist customers in stressful situations with accurate support.
• Coordinate with insurance and automotive partners on questions.
• Use multiple systems to resolve cases efficiently.
• Deliver high-quality, calm, and empathetic service.

Skills

Customer service experience

Finnish language

English language

Shift flexibility

Tech data systems

Clean criminal record

Tools

CRM software

Job description

Viking Assistance is seeking a customer service consultant to handle phone inquiries for roadside assistance across Europe. You will be the first point of contact, helping customers in vulnerable situations with calm and clear communication.

You will work within a team, using various systems to resolve challenges and assist partners in insurance and automotive sectors. Strong communication, reliability, and a proactive learning attitude are essential.