Multilingual Customer Service Consultant (Estonian, Russian & Nordic Language)

Viking Sverige AB; Torrevieja; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Long-term contract (Spanish labor law)

Supportive workplace culture

Comprehensive training and onboarding

Career growth in an international team

Rotating schedule within 24/7 coverage

New offices in Spain: Torrevieja or Fu

On-site role – no remote

Job summary

Viking Sverige AB invites applications for a customer service consultant to support the Baltic region from Spain. You will handle incoming calls from customers in need of roadside assistance and assist partners in the insurance and automotive sectors.

The role requires fluency in Estonian, Russian and English, plus proficiency in a Nordic language; English written and spoken are essential. On-site in Spain (Torrevieja or Fuengirola) with full training provided.

Qualifications

• Experience in customer service and communication.
• Good IT skills and comfortable using multiple systems.
• Fluent Estonian, both written and spoken.
• Fluent Russian, both written and spoken.
• Proficiency in one Nordic language (Norwegian, Swedish, Danish or Finnish).
• Proficiency in English, written and spoken.
• A clean criminal record is a prerequisite.

Responsibilities

• Answer incoming calls from customers needing roadside assistance.
• Support customers and partners across multiple locations in a fast-paced, international team.
• Communicate clearly and professionally in several languages throughout the day.

Skills

Multilingual customer service

IT literacy

Call center experience

Stress resilience

Tools

CRM systems

Ticketing systems

Job description

Join Viking and help us bring roadside safety to the Baltics!

Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers,no matter where a breakdown occurs.

As part of our growth, we are strengthening our support for the Baltic region, starting with Estonia. We are looking for customer service professionals who are fluent in Estonian, Russian and English, as well as at least one Nordic language (Swedish, Norwegian, Finnish and/or Danish). Due to the needs of our customers in the Baltic region, Russian language skills are required for this role. All languages will be used in daily communication with customers, partners and colleagues. Work location will be at one of our offices in Spain: in either Torrevieja or Fuengirola.

About the job

As a customer service consultant, you will work as part of an international team supporting operations across multiple locations. Your main task is to answer incoming calls from our customers who need roadside assistance. Customers may be in stressful situations, and our job is to help and support them when it matters most. You will often be the first person a customer talks to when something has happened on the road, making your role essential in ensuring they receive the help they need.

Who we are looking for

We are looking for service-minded individuals who work well independently and are passionate about delivering excellent customer service. You are comfortable supporting customers in stressful situations and remain calm, professional, and solution-oriented when things don't go as planned.

As part of an international team, you will collaborate closely with colleagues across locations and support each other when needed. You enjoy working in a fast-paced environment and are confident using multiple systems simultaneously to handle customer cases efficiently.

This role requires frequent communication in several languages, so you should be comfortable switching between languages throughout your workday and adapting your communication style to different customers and situations.

You will also support our partners in the insurance and automotive industries with questions related to roadside assistance. Full training will be provided.

Required qualifications:

• Experience in customer service and communication
• Good IT skills and be comfortable using multiple systems simultaneously
• Fluent Estonian, both written and spoken
• Fluent Russian, both written and spoken
• Proficiency in one of the Nordic languages (Norwegian, Swedish, Danish or Finnish), written and spoken
• Proficiency in English, written and spoken
• A clean criminal record is a prerequisite

You will fit right in at Viking if you:

• value good work ethics
• have good teamwork skills
• are comfortable working both individually and in a team
• have strongcommunication skills
• are confident handling calls and navigating systems as part of your daily work
• are detail-oriented and enjoy complex tasks
• focus on finding solutions for customers and colleagues
• are curious and eager to acquire new knowledge
• thrive in a fast-paced, dynamic environment
• want to be a part of a solid team with strong culture

We offer:

• A long-term employment contract (based on Spanish labor law) with competitive terms and benefits
• A strong and supportive workplace culture
• Comprehensive training and onboarding
• Career growth opportunities in an international company
• A rotating schedule within 24/7 operations (day, evening, nights and weekend shifts)
• New offices in Spain, ineither Torrevieja or Fuengirola
• Please note that this in an on-site role and remote work is not applicable

Start date:

• As soon as possible/to be agreed