Finnish-Speaking Customer Support Specialist — Málaga (On-site)

Cross Border Talents; Málaga; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Career development

Language classes

On-site in Málaga

Descripción de la vacante

Cross Border Talents in Málaga, Spain is seeking a Finnish-speaking Customer Service Representative to support customers of well-known fashion brands. You will handle inquiries via phone, email, chat and other channels, resolve issues, and provide product and service information to ensure a positive experience.

The role requires fluent Finnish, with advanced English or Spanish, strong communication and listening skills, and the ability to manage inquiries from initial contact to resolution.

Formación

• Fluent or bilingual in Finnish.
• Advanced English or Spanish.
• Excellent communication and listening skills.
• Ability to handle inquiries end-to-end and meet SLAs.

Responsabilidades

• Handle customer inquiries via phone, email, chat and other channels.
• Resolve issues and provide product/service information to ensure a positive experience.
• Document customer interactions and maintain records.
• Meet service-level targets and escalate complex cases when necessary.

Conocimientos

Finnish language

English proficiency

Spanish proficiency

Communication skills

Active listening

Customer service

Problem solving

Descripción del empleo

Cross Border Talents in Málaga, Spain is seeking a Finnish-speaking Customer Service Representative to support customers of well-known fashion brands. You will handle inquiries via phone, email, chat and other channels, resolve issues, and provide product and service information to ensure a positive experience.

The role requires fluent Finnish, with advanced English or Spanish, strong communication and listening skills, and the ability to manage inquiries from initial contact to resolution.