Finnish-speaking Customer Support Advisor | Málaga (On-site)

Cross Border Talents; Málaga; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Full-time 39h

Permanent contract

Training provided

Career development

Leadership programs

Internal progression

Job summary

Cross Border Talents seeks a Finnish-speaking Customer Service Advisor to join our on-site team in Málaga, Spain. You will support well-known brands in fashion, handling inquiries across phone, email, chat, and more, ensuring a positive customer experience.

You must be fluent in Finnish, with advanced English or Spanish, and comfortable with a rotating schedule. You’ll document interactions and contribute to service improvements through collaboration and training.

Qualifications

• Finnish language required (fluency/bilingual).
• English or Spanish at an advanced level.
• Strong communication and active listening are essential.
• Customer-focused approach with ability to understand needs.
• Good problem-solving skills and ownership of inquiries.
• Willingness to work in a rotating schedule.

Responsibilities

• Handle inquiries via phone, email, chat, voicemail and other channels.
• Identify customer needs and provide effective solutions or escalate when needed.
• Record interactions accurately in relevant systems.
• Ensure timely responses and resolutions per service standards.
• Maintain up-to-date knowledge of products, services and procedures.
• Escalate service issues to appropriate teams.
• Follow project processes and administrative requirements.

Skills

Finnish language

English or Spanish

Communication skills

Active listening

Customer focus

Problem solving

Ownership

Adaptability

Job description

Cross Border Talents seeks a Finnish-speaking Customer Service Advisor to join our on-site team in Málaga, Spain. You will support well-known brands in fashion, handling inquiries across phone, email, chat, and more, ensuring a positive customer experience.

You must be fluent in Finnish, with advanced English or Spanish, and comfortable with a rotating schedule. You’ll document interactions and contribute to service improvements through collaboration and training.