Finnish-speaking Customer Support Agent for iGaming client in Malta

Next Job Abroad; Málaga; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive training and onboarding

International work environment

Career development opportunities

Relocation opportunity to Malta

Job summary

Next Job Abroad is seeking a Finnish-speaking Customer Support Agent to join their team in Malta. This role is ideal for those who enjoy helping others and thrive in a dynamic customer-focused environment.

Your responsibilities will include assisting customers via live chat, email, and phone, resolving inquiries, and ensuring an outstanding customer experience. The position offers full-time hours, training, and opportunities for career development and international experience.

Qualifications

• Experience in a technical support role (chat, email, phone) is preferred.
• Positive and solution-oriented mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Assist customers via live chat, email, and phone.
• Resolve account, payment, and general customer enquiries.
• Investigate and troubleshoot customer issues.
• Provide clear support in Finnish and English.

Skills

Fluency in Finnish

Good English skills

Strong communication skills

Attention to detail

Problem-solving skills

Job description

Our iGaming client is looking for a Finnish-speaking Customer Support Agent to join their growing team in Malta. If you enjoy helping people, solving problems, and working in an international environment, this could be the perfect opportunity to start your next adventure abroad.

Whether you're already considering a move to Malta or simply curious about working overseas, this role offers the chance to combine career growth with an incredible lifestyle.

What You'll Be Doing

As part of the Customer Support team, you'll be the first point of contact for Finnish-speaking customers. Your day-to-day responsibilities will include:

• Assisting customers via live chat, email and phone
• Resolving account, payment and general customer enquiries
• Investigating and troubleshooting customer issues
• Providing clear and professional support in both Finnish and English
• Working closely with internal departments when needed
• Maintaining accurate customer records and documentation
• Helping ensure an outstanding customer experience from start to finish

No two days are exactly the same, making this role perfect for someone who enjoys variety and problem-solving.

Requirements

We're looking for someone who enjoys helping others and thrives in a customer-focused environment. You should have:

• Fluency in Finnish and good English skills
• Previous experience working in a technical support role (chat, email, phone)
• Strong communication skills
• A positive and solution-oriented mindset
• Good attention to detail
• Basic computer skills
• The ability to work independently as well as part of a team

Benefits

• Full-time position
• Competitive salary
• Comprehensive training and onboarding
• International work environment
• Career development opportunities
• Relocation opportunity to Malta
• A chance to build valuable international experience