Danish-speaking Customer Support Agent for iGaming client in Malta

Next Job Abroad; Málaga; Híbrido; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid setup with real flexibility

Up to 40 days per year working remotely

Relocation package + bonus scheme

International private health insurance

Wellbeing allowance

Home office setup bonus

Weekly and quarterly team events

Office breakfast & lunch

Descripción de la vacante

Next Job Abroad is seeking a Customer Support Specialist in Málaga, Spain. In this role, you'll assist players with inquiries across various communication channels, including phone, chat, and email, while developing your career in the international iGaming industry.

Ideal candidates will be fluent in Danish and have at least one year of customer support experience. The position promises growth opportunities and benefits like hybrid work and relocation assistance.

Formación

• 1+ year of previous customer support experience (chat, phone, email).
• Comfortable working shifts.

Responsabilidades

• Resolve customer queries across phone, chat, and email.
• Take ownership of complex cases and follow them through to resolution.
• Approve withdrawals and handle account-related processes.

Conocimientos

Fluent Danish (written & spoken)

Strong problem-solving and analytical mindset

Ability to multitask in a fast-paced environment

Interest in sports and casino

Descripción del empleo

Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you're actually learning how a global online business works behind the scenes.

Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.

They don't aim for "good enough." They aim for best-in-class customer experience, and that's where you come in.

The Role

This isn't a copy-paste customer service job. You'll become an expert on the company's sportsbook and casino products and act as a one-stop contact point for players.

You’ll handle daily communication via calls, live chat, and email, making sure players receive fast, clear, and professional support. No two days look the same, and that's part of what makes the role interesting.

You will:

• Resolve customer queries across phone, chat, and email
• Take ownership of complex cases and follow them through to resolution
• Work directly with internal teams and external providers
• Approve withdrawals and handle account-related processes
• Process KYC documentation and conduct enhanced due diligence when needed
• Run daily security and transaction checks to protect the business
• Contribute to team KPIs and overall service levels
• Share feedback to improve systems, FAQs, and internal processes
• Support management with ad hoc analysis of customer trends

Development & Growth

Our client actively invests in employee development through an internal programme. You'll gain exposure to areas like:

• Escalations
• Fraud & Risk
• Compliance
• Commercial
• Product

It's designed to help you grow beyond your role and open doors internally, not just keep you in one position.

Requirements

• Fluent Danish (written & spoken)
• Comfortable working shifts
• Strong problem-solving and analytical mindset
• Able to multitask in a fast-paced environment
• Interest in sports and casino is a plus
• Min 1+ year of previous customer support experience (chat, phone, email)

Benefits

• Hybrid setup with real flexibility
• Up to 40 days per year working remotely from anywhere
• Relocation package + bonus scheme
• International private health insurance
• Wellbeing allowance
• Home office setup bonus
• Weekly and quarterly team events
• Office breakfast (Tuesdays) & lunch (Mon/Wed)

This role is ideal if you want international experience, industry knowledge, and a lifestyle upgrade, without putting your career on pause.