Field Service Engineer - Gerona - CORE LABS

Abbott; España; Remote; EUR 42,000 - 54,000; Full time

Job summary

Abbott is seeking a Field Service Engineer to perform planned maintenance, hardware and software upgrades, and provide first-line service. The role includes assisting with installations and deinstallations and travel within the service area in Spain.

Strong communication and English skills are required, with a background in medical or engineering fields. The ideal candidate has experience supporting laboratory staff, is technically proficient across product lines, and proficient with analytical

Qualifications

• Bachelor's/Engineering degree in medical, electrical, mechanical, biology, or biomedical technology preferred.
• Proven track record in a similar position with management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills and ability to identify and drive issue resolution.
• Strong experience using analytical tools and software and good computer skills.

Responsibilities

• Provide first-line service to customers (interventions under 4 hours).
• Schedule and perform planned maintenance activities (PM/PdM).
• Schedule, perform and document hardware/software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area (25% of the time).

Skills

Strong communication skills

Analytical tools experience

Good computer skills

English proficiency

Education

Bachelor's or engineering degree in relevant field

Job description

JOB DESCRIPTION:

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities:

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
• Travel within the service area.

Profile:

• Bachelor's/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.
• Good English skills, both written and spoken.

The base pay for this position is

N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab

LOCATION:

Spain > Quintanavides : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 25 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable