Field Service Engineer - Malaga/Marbella - CORE LABS

Abbott; Madrid; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Abbott is seeking a Field Service Engineer in Madrid, Spain to perform planned maintenance, hardware/software upgrades, and assist with installations. The role requires strong customer interaction, English proficiency, and technical expertise.

Travel within the service area is required to support laboratories and ensure high customer satisfaction scores. The ideal candidate holds a Bachelor’s degree in Engineering and a proven track record in similar roles, with robust problem solving and

Qualifications

• Bachelor’s degree in engineering or a related field is preferred.
• Proven track record in a similar position with references.
• Strong communication skills and customer engagement experience.
• Good English written and spoken abilities.

Responsabilités

• Provide first-line service to customers (interventions <4 hours).
• Schedule and perform planned/predictive maintenance activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area and ensure customer satisfaction.

Connaissances

Communication

English proficiency

Technical expertise

Analytical tools

Computer skills

Formation

Engineering degree (Biomedical/Medical/Electrical/Mechanical)

Outils

Analytical software

Description du poste

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities :

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
• Travel within the service area.

Profile :

• Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.
• Good English skills, both written and spoken.