Field Service Engineer - Gerona - CORE LABS

Abbott; Madrid; On-site; EUR 32,000 - 45,000; Full time

Job summary

Abbott in Madrid is seeking a Field Service Engineer to perform planned maintenance, hardware and software upgrades, and assist with installations. Travel within the service area is required.

The role requires an engineering degree, strong communication, and English, with a proven customer-facing track record across laboratory settings.

Qualifications

• Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology preferred.
• Proven track record in a similar position with management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility and strong English skills.

Responsibilities

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area.
• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.

Skills

Communication skills

Analytical tools experience

Computer skills

English proficiency

Education

Bachelor's/Engineering degree

Job description

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities :

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
• Travel within the service area.

Profile :

• Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.
• Good English skills, both written and spoken.