Field Service Engineer - Malaga/Marbella - CORE LABS

Abbott Laboratories; Madrid; Presencial; EUR 42 000 - 52 000; Tempo integral

Resumo da oferta

Abbott Laboratories is seeking a Field Service Engineer to perform planned maintenance, hardware and software upgrades, and assist with installations and deinstallations. You will provide first-line service to customers and travel within the service area, prioritizing customer satisfaction and KPI targets.

The ideal candidate has a technical engineering background, proven customer engagement skills, and strong English proficiency to communicate effectively with laboratory staff and internal

Qualificações

• Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology preferred.
• Proven track record in a similar position with management and customer references.
• Experience engaging with customers, especially laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience with analytical tools and software.
• Good computer skills and English (written and spoken).

Responsabilidades

• Provide first-line service to customers and perform interventions within 4 hours.
• Schedule and perform planned maintenance and PdM activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area and maintain high customer satisfaction metrics.

Conhecimentos

Strong communication skills

Analytical skills

English proficiency

Computer literacy

Customer engagement

Formação académica

Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology

Ferramentas

Analytical software/tools

Laboratory IT tools

Descrição da oferta de emprego

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities:

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
• Travel within the service area.

Profile:

• Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.
• Good English skills, both written and spoken.