Field Service Engineer - Malaga/Marbella - CORE LABS

Abbott; España; Remote; EUR 40,000 - 56,000; Full time

Job summary

Abbott is seeking a Field Service Engineer to perform planned maintenance, hardware and software upgrades, and assist with installations and deinstallations. The role includes delivering first-line service and traveling within the service area, with emphasis on customer satisfaction.

You will work in a clinical/lab environment, leveraging technical expertise in medical equipment, and you must communicate clearly with laboratory staff while maintaining high service KPIs.

Qualifications

• Bachelor's/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology preferred.
• Proven track record in a similar position with management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.

Responsibilities

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area.

Skills

Strong communication

Analytical tools

Software

Computer skills

English skills

Education

Bachelor's/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology

Job description

JOB DESCRIPTION

Primary Objective of Position

The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities

• Provide first-line service to customers (service interventions which may require less than 4 hours labor time).
• Schedule and perform planned/predictive maintenance (PM/PdM) activities.
• Schedule, perform and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district.
• Travel within the service area.

Profile

• Bachelor's/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred.
• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, specifically laboratory staff.
• Technical expert for product line responsibility.
• Strong communication skills.
• Ability to identify and drive resolution of issues.
• Strong experience in the use of analytical tools and software.
• Good computer skills.
• Good English skills, both written and spoken.

The base pay for this position is
N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY

Field Services

DIVISION

CRLB Core Lab

LOCATION

Spain > Quintanavides : Remote

WORK SHIFT

Standard

TRAVEL

Yes, 15 % of the Time

MEDICAL SURVEILLANCE

Not Applicable

SIGNIFICANT WORK ACTIVITIES

Not Applicable