Field Service Engineer - Gerona - CORE LABS

Thornton Tomasetti; Quintanavides; Hybrid; EUR 35,000 - 45,000; Full time

Job summary

Abbott seeks a Field Service Engineer to perform planned maintenance, hardware and software upgrades, and to back up first-line service. The role includes assisting with installations, deinstallations, and travel within the service area while ensuring high customer satisfaction.

The candidate should hold a Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology, with proven customer-facing experience and strong English skills.

Qualifications

• Bachelor’s/Engineering degree preferred in Medical, Electrical, Mechanical, Biology, or Biomedical Technology.
• Proven track record in a similar position with management and customer references.
• Strong communication skills and ability to engage with laboratory staff.
• Strong experience using analytical tools and software; good computer skills.

Responsibilities

• Provide first-line service to customers with interventions under 4 hours.
• Schedule and perform planned maintenance (PM/PdM).
• Schedule and document hardware and software updates (TSBs).
• Assist with instrument installations and deinstallations.
• Travel within the service area (approx. 25%).

Skills

Communication skills

English proficiency

Analytical tools

Customer engagement

Lab environment experience

Education

Bachelor’s/Engineering degree

Job description

JOB DESCRIPTION:

Primary Objective of Position The Field Service Engineer is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line level one service, and assisting with installations and deinstallations.

Main Responsibilities: Provide first-line service to customers (service interventions which may require less than 4 hours labor time). Schedule and perform planned/predictive maintenance (PM/PdM) activities. Schedule, perform and document hardware and software updates (TSBs). Assist with instrument installations and deinstallations. Success in this role is measured by customer satisfaction score (NPS), service KPI achievement, and economic growth and profitability per district. Travel within the service area.

Profile:

Bachelor’s/Engineering degree in Medical, Electrical, Mechanical, Biology, or Biomedical Technology is preferred. Proven track record in a similar position supported by management and customer references. Successful engagement with customers, specifically laboratory staff. Technical expert for product line responsibility. Strong communication skills. Ability to identify and drive resolution of issues. Strong experience in the use of analytical tools and software. Good computer skills. Good English skills, both written and spoken.

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Field Services

DIVISION: CRLB Core Lab

LOCATION: Spain > Quintanavides : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT: Standard

TRAVEL: Yes, 25 % of the Time

MEDICAL SURVEILLANCE: Not Applicable

Significant Work Activities: Not Applicable

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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