Fashion Consultant (Spanish speaking) - Onsite - BR02

Concentrix; Barcelona; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Bring-a-friend referral bonus

Full paid training

Modern office in Barcelona

Job summary

Concentrix is hiring a Fashion Consultant (Spanish speaking) for onsite work in Barcelona. The role requires bilingual Spanish and advanced English, a focus on customer service, and familiarity with IT platforms like Windows and MS Office.

You will handle customer inquiries, log details, and maintain SLA while collaborating across teams. The position offers a temporary contract, 39 hours per week (Mon-Fri, 9:00-18:00), a gross annual salary of 19,623€ plus up to 1,200€ gross/year in bonus, and a

Qualifications

• Spanish language plus advanced English proficiency.
• Goal and customer service orientation.
• Good disposition to work in a customer service environment.
• Working knowledge of IT platforms: Windows, MS Office, internet configuration.

Responsibilities

• Resolve customer doubts or complaints regarding our Client.
• Log call details and provide responses within SLA.
• Maintain knowledge of applications related to individual customers.
• Escalate potential service issues.
• Follow project processes and procedures.
• Provide cover for other agents within or across teams.
• Ensure contractual SLA is maintained.

Skills

Spanish & English

Customer service

IT familiarity

Teamwork

Tools

Windows OS

MS Office

Internet basics

Job description

Job Title: Fashion Consultant (Spanish speaking) - Onsite - BR02 Job Description

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

• Solve any kind of customer’s doubt or complain regarding our Client
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues
• To follow all the processes and procedures of the project
• Provide cover for other Agents in their absence, either within the same team or across teams
• Ensure contractual SLA is maintained

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual or proficient in Spanish plus advanced English
• Are goal and customer service oriented
• Have a good disposition to work in a customer service environment
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.

What's in it for you

• Temporary contract: shift: 39hours/week: Monday to Friday, 9:00 to 18:00
• Salary 19623,euros gross/year + up to 1.2000 euros gross/year in bonus
• Modern office in the heart of Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Spanish (Required)

Time Type

Full time

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands the ones you use every day improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. We're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.