Eyewear Customer Support Specialist (Spanish-Speaking)

SeQura; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

Professional development

Flexible compensation

Health insurance discounts

Urban mobility

Healthy snacks

Descripción de la vacante

Sequra Eyewear seeks a dedicated Eyewear Customer Support specialist to manage cases end-to-end via phone, email, and CRM for customers and opticians. You’ll resolve payments, financing queries, and order issues with empathy and efficiency.

You’ll work with Optical Service Managers and the operations team, using critical thinking and prioritization to improve processes. Proactive communication in Spanish is essential; English will be used for international coordination.

Formación

• 1–2 years of experience in customer-facing support.
• Native or near-native Spanish language skills with professional written and spoken communication.
• Ability to manage several open cases simultaneously with calm, order, and prioritization.
• Comfort using digital tools: CRM, email, spreadsheets.
• English proficiency at B2 or higher for coordination with international teams.

Responsabilidades

• Handle incidents via phone, email or chat from customers and opticians, resolving payment date changes, blocked transactions and financing queries with speed and judgment.

Conocimientos

Customer support

Spanish native

CRM tools

English B2

Multitasking

Empathy

Communication

Herramientas

Intercom

HubSpot

Descripción del empleo

Sequra Eyewear seeks a dedicated Eyewear Customer Support specialist to manage cases end-to-end via phone, email, and CRM for customers and opticians. You’ll resolve payments, financing queries, and order issues with empathy and efficiency.

You’ll work with Optical Service Managers and the operations team, using critical thinking and prioritization to improve processes. Proactive communication in Spanish is essential; English will be used for international coordination.