SLA‑Driven Customer Experience Specialist – International

alcon; Cornellà de Llobregat; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits package

Training and development opportunities

International exposure

Friendly and collaborative culture

Descripción de la vacante

alcon is seeking a Customer Experience Representative based in Cornellà de Llobregat, Spain. The role involves managing customer incidents, ensuring SLA compliance, and collaborating with commercial teams for Key Accounts.

The ideal candidate will have 1-3 years of experience in customer service, fluency in Portuguese and Spanish, and a C1 level in English. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development within the ophthalmology industry.

Formación

• 1-3 years of experience in Customer Service/Experience.
• Practical knowledge of SLAs and escalation management.
• Strong accountability and analytical problem-solving skills.

Responsabilidades

• Capture and manage customer incidents via phone and case management.
• Monitor and follow up on assigned incidents to meet SLA targets.
• Manage return processes, including pickup coordination.

Conocimientos

Customer Service/Experience

CRM/Case Management

SAP

Order-to-Cash

Multilingual writing

Intermediate Excel

Descripción del empleo

alcon is seeking a Customer Experience Representative based in Cornellà de Llobregat, Spain. The role involves managing customer incidents, ensuring SLA compliance, and collaborating with commercial teams for Key Accounts.

The ideal candidate will have 1-3 years of experience in customer service, fluency in Portuguese and Spanish, and a C1 level in English. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development within the ophthalmology industry.