Expansion & Upsell Manager (Existing Customers)

Understory; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Understory, a Barcelona-born experience platform, is seeking a Customer Growth Manager to drive revenue within our existing customer base. In this role you'll onboard new accounts briefly, then identify needs, showcase features, and upsell new products so creators unlock maximum value from our platform.

You will work with Customer Success, Product, and Sales to expand in Spain, track metrics in HubSpot, and help refine expansion playbooks while balancing a fast-moving, collaborative environment.

Formación

• Must have experience in Customer Success, Account Management, upselling, or sales-adjacent commercial roles.
• Strong commercial instinct and comfort initiating revenue conversations with existing customers.
• Excellent communication and presentation skills across video, phone, and email.

Responsabilidades

• Own the expansion pipeline across existing customers for new products.
• Analyze customer health and usage data in HubSpot to identify cross-sell opportunities.
• Collaborate with Customer Success Managers to run soft, relationship-friendly outreach.
• Deliver engaging product demos and value-focused conversations for advanced features.
• Track conversion rates, pipeline health, and revenue impact in HubSpot.
• Share structured product insights with Growth, Product, and Sales to refine features and go-to-market strategies.
• Help build expansion playbooks, messaging, and benchmarks as we scale in Spain.

Conocimientos

Customer Success

Account Management

Upselling

Sales Communications

Herramientas

HubSpot

Descripción del empleo

Understory, a Barcelona-born experience platform, is seeking a Customer Growth Manager to drive revenue within our existing customer base. In this role you'll onboard new accounts briefly, then identify needs, showcase features, and upsell new products so creators unlock maximum value from our platform.

You will work with Customer Success, Product, and Sales to expand in Spain, track metrics in HubSpot, and help refine expansion playbooks while balancing a fast-moving, collaborative environment.