Customer Reactivation & Growth Manager

andagon people GmbH; As Catro Rúas; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

andagon is seeking a Customer Success & Reactivation Manager in Spain to reconnect former customers and build lasting relationships with key decision-makers. You will identify opportunities, understand client needs, and collaborate with Sales and Delivery to translate conversations into concrete projects.

The role emphasizes proactive outreach, strategic relationship management, and leveraging CRM for ongoing engagement, with a focus on turning conversations into new business opportunities.

Formación

• Experience in Customer Success, Account Management, Inside Sales or Business Development in a B2B environment.
• Experience in proactive customer outreach and developing existing or former customer accounts.
• Strong phone communication skills and confidence in proactively approaching customers.
• German C1-C2 and English B2 or higher.

Responsabilidades

• Reactivate former and inactive customers and bring existing relationships back to life
• Build and develop long-term relationships with key contacts and decision-makers
• Understand customers’ current challenges, needs and upcoming projects
• Identify up-selling and cross-selling potential and develop qualified business opportunities
• Ensure consistent follow-up and manage customer activities in our CRM
• Work closely with Sales and Delivery to turn customer needs into concrete solutions and projects

Conocimientos

Customer Success

Account Management

Inside Sales

Business Development

CRM experience

German C1-C2

English B2+

Herramientas

CRM software

Descripción del empleo

andagon is seeking a Customer Success & Reactivation Manager in Spain to reconnect former customers and build lasting relationships with key decision-makers. You will identify opportunities, understand client needs, and collaborate with Sales and Delivery to translate conversations into concrete projects.

The role emphasizes proactive outreach, strategic relationship management, and leveraging CRM for ongoing engagement, with a focus on turning conversations into new business opportunities.