Expansion & Retention Program Lead — Spain CS

Docplanner; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Descripción de la vacante

Docplanner seeks an Expansion Program Manager for the Spain Clinics CS team to drive revenue growth by designing and scaling expansion initiatives that identify upsell and cross-sell opportunities while reinforcing customer value and protecting recurring revenue.

You will build playbooks, training, and QA frameworks, partner with Team Leads, and deliver KPI dashboards. Fluent Spanish and English; 3–5+ years in SaaS CSEnablement or CS Ops are required.

Formación

• Proven experience designing and launching expansion programs in a CS organization.
• Demonstrable revenue growth from expansion initiatives.
• Experience coaching CS teams on upsell, churn risk, and value reinforcement.
• Strong understanding of activation, retention, NRR, expansion, and churn KPIs.

Responsabilidades

• Design and launch end-to-end expansion program for Spain Clinics CS team.
• Build upsell and cross-sell playbooks grounded in customer signals and health data.
• Define expansion targets, KPIs, and tracking frameworks with real-time visibility.
• Identify key moments in the customer journey to introduce expansion conversations.
• Partner with Team Leads to ensure scalable execution and churn prevention.

Conocimientos

Expansion design

Upsell/Cross-sell

CS coaching

KPI tracking

Data-driven

Bilingual ES/EN

Descripción del empleo

Docplanner seeks an Expansion Program Manager for the Spain Clinics CS team to drive revenue growth by designing and scaling expansion initiatives that identify upsell and cross-sell opportunities while reinforcing customer value and protecting recurring revenue.

You will build playbooks, training, and QA frameworks, partner with Team Leads, and deliver KPI dashboards. Fluent Spanish and English; 3–5+ years in SaaS CSEnablement or CS Ops are required.