Evening Operations Lead - Team Coaching & Growth

United Parcel Service Sweden Aktiebolag; Zaragoza; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Continuous training and development

A varied role with growth/career adv

Job summary

UPS Valencia is seeking a dedicated Team Leader to guide an operations team during evening shifts. You will coach staff, develop talent, and drive exceptional customer service while monitoring KPIs and coordinating with cross-functional teams.

A higher education degree and solid English skills are required, with occasional travel expected. Join a global logistics leader offering training, growth opportunities, and a competitive health-insured role in a dynamic environment that values proactive

Qualifications

• Higher Vocational Education qualification or University Degree.
• Intermediate level of English.
• Strong leadership and decision-making skills.
• Excellent communication and problem-solving abilities.
• Willingness to travel occasionally.

Responsibilities

• Manage and lead your team, including coaching and training activities.
• Identify and develop high-potential talent within the company.
• Focus on delivering excellence in customer service.
• Monitor service performance indicators (KPIs) and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure proper customer service follow-up.
• Coordinate departmental projects and communicate with other departments to support project execution (BaSE, IE, etc.).
• Coordinate facility and service audits, ensuring follow-up on identified action items.
• Plan resources, public holidays, and Peak periods, making adjustments and executing plans as needed.
• Provide operational support whenever necessary.

Skills

Team leadership

People coaching

Customer service

Communication

Problem solving

Decision-making

Education

Higher Vocational Education or University Degree

Tools

MS Office (Excel, Outlook)

Job description

UPS Valencia is seeking a dedicated Team Leader to guide an operations team during evening shifts. You will coach staff, develop talent, and drive exceptional customer service while monitoring KPIs and coordinating with cross-functional teams.

A higher education degree and solid English skills are required, with occasional travel expected. Join a global logistics leader offering training, growth opportunities, and a competitive health-insured role in a dynamic environment that values proactive