Valencia Operations Team Leader: Lead & Develop Talent

E07 E07 United Parcel Service Espana Ltd Y Compania SRC; Aragón; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Training & development

Career advancement opportunities

Job summary

UPS Valencia is seeking a Team Leader to manage and develop the operations team, coaching and training staff to deliver excellence in customer service. You will monitor KPIs and drive continuous improvement while coordinating with other departments to ensure project execution.

You will identify high-potential talent, lead proactive problem solving, and plan resources including peak periods. Some travel may be required; working hours are 3:00 PM – 11:00 PM.

Qualifications

• Higher Vocational Education qualification or University Degree (completed or in progress).
• Intermediate level of English.
• Curiosity and willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and the ability to make decisions quickly.
• Excellent communication skills.
• A proactive leader capable of resolving unexpected situations effectively.
• Flexible and analytical, with strong problem-solving and decision-making skills.
• Knowledge of MS Office applications, including Excel and Outlook, at user level.
• Working hours: 3:00 PM to 11:00 PM.
• Previous experience in operations and team management will be highly valued.
• Availability to travel occasionally.

Responsibilities

• Manage and lead your team, including coaching and training activities.
• Identify and develop high-potential talent within the company.
• Focus on delivering excellence in customer service.
• Monitor service performance indicators (KPIs) and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure proper customer service follow-up.
• Coordinate departmental projects and communicate with other departments to support project execution (BaSE, IE, etc.).
• Coordinate facility and service audits, ensuring follow-up on identified action items.
• Plan resources, public holidays, and Peak periods, making adjustments and executing plans as needed.
• Provide operational support whenever necessary.

Skills

Leadership

Decision making

Communication

Problem solving

Flexibility

Education

Higher Vocational Education or University Degree

Tools

MS Office

Excel

Outlook

Job description

UPS Valencia is seeking a Team Leader to manage and develop the operations team, coaching and training staff to deliver excellence in customer service. You will monitor KPIs and drive continuous improvement while coordinating with other departments to ensure project execution.

You will identify high-potential talent, lead proactive problem solving, and plan resources including peak periods. Some travel may be required; working hours are 3:00 PM – 11:00 PM.