Operations Team Leader

UPS Supply Chain Solutions, Inc.; Zaragoza; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary plus health保险

Continuous training and development

Growth and career advancement

Descripción de la vacante

UPS Supply Chain Solutions, Inc. in Valencia seeks a Team Leader to manage and develop a service-oriented team, coaching staff and identifying high-potential talent.

You will monitor KPIs, drive continuous improvement, and coordinate with other departments to ensure timely, high-quality customer service. The role requires leadership, strong communication, and flexibility with the 3:00 PM–11:00 PM shift and occasional travel.

Formación

• Higher Vocational Education or University Degree required.
• Intermediate English proficiency required.
• Strong leadership and decision-making capabilities essential.
• Proficiency in MS Office including Excel and Outlook.

Responsabilidades

• Lead and coach your team to deliver excellent customer service.
• Identify high-potential talent and support their development.
• Monitor KPIs and drive continuous improvement initiatives.
• Coordinate with other departments (BaSE, IE, etc.) to support projects.
• Plan resources and schedules, including holidays and peak periods.
• Provide operational support as needed.

Conocimientos

Leadership

Team management

Communication

Decision-making

Problem-solving

English (Intermediate)

Customer service

Educación

Higher Vocational Education

University Degree

Herramientas

MS Office

Excel

Outlook

Descripción del empleo

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Are you confident making decisions? Are you skilled at managing people? Do you enjoy challenges and thrive in a dynamic, stimulating work environment with new opportunities to solve problems every day? If so, this job is for you!

We are looking for a new Team Leader to fill a vacancy in Valencia. This is not just any job. We’re looking for someone special… we’re looking for YOU!

What will you do on a typical day?

• Manage and lead your team, including coaching and training activities.
• Identify and develop high-potential talent within the company.
• Focus on delivering excellence in customer service.
• Monitor service performance indicators (KPIs) and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure proper customer service follow-up.
• Coordinate departmental projects and communicate with other departments to support project execution (BaSE, IE, etc.).
• Coordinate facility and service audits, ensuring follow-up on identified action items.
• Plan resources, public holidays, and Peak periods, making adjustments and executing plans as needed.
• Provide operational support whenever necessary.

What do we offer?

• Competitive salary plus health insurance
• Continuous training and development
• A varied role with opportunities for growth and career advancement

What should you be able to do?

• Higher Vocational Education qualification or University Degree (completed or in progress) is required.
• Intermediate level of English.
• Curiosity and willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and the ability to make decisions quickly.
• Excellent communication skills.
• A proactive leader capable of resolving unexpected situations effectively.
• Flexible and analytical, with strong problem-solving and decision-making skills.
• Knowledge of MS Office applications, including Excel and Outlook, at user level.
• Flexibility is important within our organization, including for this role. Working hours: 3:00 PM to 11:00 PM.
• Previous experience in operations and team management will be highly valued.
• Availability to travel occasionally.

How we recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to fair treatment in hiring, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

A little about our business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global organization with one of the world’s most recognized and admired brands. We have become the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.