Operations Team Leader

E07 E07 United Parcel Service Espana Ltd Y Compania SRC; Aragón; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Training & development

Career advancement opportunities

Job summary

UPS Valencia is seeking a Team Leader to manage and develop the operations team, coaching and training staff to deliver excellence in customer service. You will monitor KPIs and drive continuous improvement while coordinating with other departments to ensure project execution.

You will identify high-potential talent, lead proactive problem solving, and plan resources including peak periods. Some travel may be required; working hours are 3:00 PM – 11:00 PM.

Qualifications

• Higher Vocational Education qualification or University Degree (completed or in progress).
• Intermediate level of English.
• Curiosity and willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and the ability to make decisions quickly.
• Excellent communication skills.
• A proactive leader capable of resolving unexpected situations effectively.
• Flexible and analytical, with strong problem-solving and decision-making skills.
• Knowledge of MS Office applications, including Excel and Outlook, at user level.
• Working hours: 3:00 PM to 11:00 PM.
• Previous experience in operations and team management will be highly valued.
• Availability to travel occasionally.

Responsibilities

• Manage and lead your team, including coaching and training activities.
• Identify and develop high-potential talent within the company.
• Focus on delivering excellence in customer service.
• Monitor service performance indicators (KPIs) and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure proper customer service follow-up.
• Coordinate departmental projects and communicate with other departments to support project execution (BaSE, IE, etc.).
• Coordinate facility and service audits, ensuring follow-up on identified action items.
• Plan resources, public holidays, and Peak periods, making adjustments and executing plans as needed.
• Provide operational support whenever necessary.

Skills

Leadership

Decision making

Communication

Problem solving

Flexibility

Education

Higher Vocational Education or University Degree

Tools

MS Office

Excel

Outlook

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Are you confident making decisions? Are you skilled at managing people? Do you enjoy challenges and thrive in a dynamic, stimulating work environment with new opportunities to solve problems every day? If so, this job is for you! We are looking for a new Team Leader to fill a vacancy in Valencia. This is not just any job. We're looking for someone special... we're looking for YOU!

What will you do on a typical day?

• Manage and lead your team, including coaching and training activities.
• Identify and develop high-potential talent within the company.
• Focus on delivering excellence in customer service.
• Monitor service performance indicators (KPIs) and drive continuous improvement initiatives.
• Meet with service providers (OSPs) when necessary to ensure proper customer service follow-up.
• Coordinate departmental projects and communicate with other departments to support project execution (BaSE, IE, etc.).
• Coordinate facility and service audits, ensuring follow-up on identified action items.
• Plan resources, public holidays, and Peak periods, making adjustments and executing plans as needed.
• Provide operational support whenever necessary.

What do we offer?

• Competitive salary plus health insurance
• Continuous training and development
• A varied role with opportunities for growth and career advancement

What should you be able to do?

• Higher Vocational Education qualification or University Degree (completed or in progress) is required.
• Intermediate level of English.
• Curiosity and willingness to learn about new areas of the business and develop service-related knowledge.
• Strong leadership qualities and the ability to make decisions quickly.
• Excellent communication skills.
• A proactive leader capable of resolving unexpected situations effectively.
• Flexible and analytical, with strong problem-solving and decision-making skills.
• Knowledge of MS Office applications, including Excel and Outlook, at user level.
• Flexibility is important within our organization, including for this role.
• Working hours: 3:00 PM to 11:00 PM.
• Previous experience in operations and team management will be highly valued.
• Availability to travel occasionally.

How we recruit

At UPS, equal opportunity, fair treatment, and an inclusive workplace are of the utmost importance. We are committed to fair treatment in hiring, selection, training, promotion, and compensation based on merit, experience, and other job-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation, or gender identity.

Employee Type: Permanent

A little about our business

Founded in 1907 as a messenger company in the United States, UPS has grown into a global organization with one of the world's most recognized and admired brands. We have become the world's largest package delivery company and a leading global provider of specialized transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.