Operations Team Leader: Coaching, KPIs & Growth

UPS Supply Chain Solutions, Inc.; Madrid; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Ongoing training and development

Career growth opportunities

Job summary

UPS is seeking a Team Leader for the Coslada facility in Madrid to lead a frontline team and drive service excellence. The role requires coaching, talent development, and strong decision-making to meet daily KPIs.

You will coordinate cross-department projects and manage resources for peak periods, with opportunities for growth within a global logistics leader. Working hours are 13:30-22:30; focus on effective communication, problem-solving, and adapting to changing business needs.

Qualifications

• Higher Vocational Training or university degree is essential.
• Advanced English proficiency is essential.
• Experience in operations and people management is advantageous.

Responsibilities

• Manage the team and provide coaching and training.
• Identify and develop potential talent within the team.
• Maintain focus on customer service excellence and KPIs.
• Drive continuous improvement initiatives and coordinate with other departments.
• Plan resources for holidays and peak periods.
• Support with operational activities as needed.

Skills

Leadership

Communication

Decision making

MS Office

English proficiency

Education

Higher Vocational Training / University degree

Tools

MS Office

Excel

Outlook

Job description

UPS is seeking a Team Leader for the Coslada facility in Madrid to lead a frontline team and drive service excellence. The role requires coaching, talent development, and strong decision-making to meet daily KPIs.

You will coordinate cross-department projects and manage resources for peak periods, with opportunities for growth within a global logistics leader. Working hours are 13:30-22:30; focus on effective communication, problem-solving, and adapting to changing business needs.