European Customer Experience & Sales Support

Eurofragance; Barcelona; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Stability and growth

International environment

Hybrid work 2 days/week

Cobee benefits

Health & wellness services

Pension plan

Nomad Week

Discount on perfumes

Job summary

Eurofragance, headquartered in Barcelona, seeks a Commercial Back-office professional to support the Sales Community and clients. You will handle order-to-cash tasks in SAP/Procis, maintain customer data, and coordinate with logistics and regulatory teams to ensure smooth order Flow.

You will assist Key Account Managers, prepare quotations, manage pricing campaigns, and contribute to cross-functional projects to optimize systems. Fluency in English is required; Spanish is a plus.

Qualifications

• Three years of experience in customer service, preferably in industry or production.
• Advanced level of English; Spanish is desirable.
• Results oriented, autonomous and able to solve problems, negotiate and collaborate.

Responsibilities

• Provide exceptional service and support to the internal Sales Community and clients with timely, accurate assistance.
• Manage order-to-cash processes using SAP/Procis and maintain customer data.
• Coordinate with logistics, planning and regulatory teams for orders and documentation.
• Prepare quotations and engage in cross functional projects to optimize systems.
• Support Key Account Managers and handle non-conformities, sample requests and pricing.

Skills

Customer service

English proficiency

Spanish (desirable)

Problem solving

Negotiation

Autonomous

Results oriented

Customer engagement

Tools

SAP

Procis

MS Office 365

MS Outlook

Order management system

Job description

Eurofragance, headquartered in Barcelona, seeks a Commercial Back-office professional to support the Sales Community and clients. You will handle order-to-cash tasks in SAP/Procis, maintain customer data, and coordinate with logistics and regulatory teams to ensure smooth order Flow.

You will assist Key Account Managers, prepare quotations, manage pricing campaigns, and contribute to cross-functional projects to optimize systems. Fluency in English is required; Spanish is a plus.