Customer Experience European Markets

Eurofragance; Barcelona; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Stability and growth

International environment

Hybrid work 2 days/week

Cobee benefits

Health & wellness services

Pension plan

Nomad Week

Discount on perfumes

Job summary

Eurofragance, headquartered in Barcelona, seeks a Commercial Back-office professional to support the Sales Community and clients. You will handle order-to-cash tasks in SAP/Procis, maintain customer data, and coordinate with logistics and regulatory teams to ensure smooth order Flow.

You will assist Key Account Managers, prepare quotations, manage pricing campaigns, and contribute to cross-functional projects to optimize systems. Fluency in English is required; Spanish is a plus.

Qualifications

• Three years of experience in customer service, preferably in industry or production.
• Advanced level of English; Spanish is desirable.
• Results oriented, autonomous and able to solve problems, negotiate and collaborate.

Responsibilities

• Provide exceptional service and support to the internal Sales Community and clients with timely, accurate assistance.
• Manage order-to-cash processes using SAP/Procis and maintain customer data.
• Coordinate with logistics, planning and regulatory teams for orders and documentation.
• Prepare quotations and engage in cross functional projects to optimize systems.
• Support Key Account Managers and handle non-conformities, sample requests and pricing.

Skills

Customer service

English proficiency

Spanish (desirable)

Problem solving

Negotiation

Autonomous

Results oriented

Customer engagement

Tools

SAP

Procis

MS Office 365

MS Outlook

Order management system

Job description

Ever dreamed of working where fragrances tell stories?

At Eurofragance, we don’t just create fragrances — we create experiences. With passion, excellence and bold entrepreneurial spirit, we’re growing fast and want you to grow with us.
Join a global team headquartered in Barcelona, with offices in Dubai, Singapore, Mexico, Turkey, India… and more!

Here, your work truly matters — and so do you.

What's your mission?

Provide exceptional service and support to the internal Sales Community and to our valued clients by providing timely and accurate assistance, resolving inquiries and building strong relationships to ensure customer satisfaction and enhance the overall experience.

Here’s what you’ll be rocking every day

Commercial Back-office role:

ORDER TO CASH PROCESS

ERP: SAP/Procis

Using SAP for below tasks:

• Creatingcustomer Proforma Invoice and Order

• Launching technical documentation

• Following up order updates, informing customer& Sales team

• Maintain and create customer data base

• Customer payments follow up

• Quotations upload. Pricing increase campaign

• Commercial agents, commission report and tracking

• Coordinate urgent orders with logistics and planning departments

• Follow-up customer projects, request customer samples and quotations

• Fragrance codes release request

Support Key Account Managers

• Support the Key account manager in their day to day requests

• Quotation new fragrances with our pricing calculator

• Lease with the Regulatory department to request documents per customer requirements.

• Manage and follow customer requests.

• Register and follow up of customer non-conformities

• Wins follow-up drive registration

• Olfactive pyramids generation

• Use library tool to select fragrances

• Marketing materials and promo-kits preparation.

• Customer Service or support role is preferred.

• Expert in customer interaction and engagement

• Eager to collaborate in cross functional projects related to systems optimization.

• Strong knowledge of Microsoft Office 365, including MS Outlook and other applications

• Previous experience working with order management system, preferred SAP solution preferred

• Ability to learn and adapt quickly

What you need to shine in this role

3 years of previous experience in customer service (Preferably coming from the industrial and production sector)

Advanced level of English

Spanish: desirable

Results oriented, able to work autonomously.

Customer focused, problem solving and negotiation skills

What do we offer you at Eurofragance?
Much more than just a job! Take a look at everything we’ve prepared for you:

• Stability and growth in a solid company in full expansion.

• International environment with a multicultural team and language practice.

• Flexible start time and remote work 2 days/week (after 3 months and as long as the role is eligible for remote work).

• Flexible compensation with Cobee (meals, transport, childcare, etc.).

• Health & wellness services: medical, physiotherapy, psychological support.

• Sports facilities: paddle court, gym, yoga classes.

• Nomad Week: work 2 non-consecutive weeks from anywhere in the world.

• Medical & life insurance for your peace of mind.

• Special prices on perfumes — because you’ll want to wear what we create.

• Healthy meals four days a week, supported by the company.

• Pension plan to help you build a secure financial future.

Why Eurofragance?

We believe in diversity and in creating a space where everyone feels welcome — regardless of gender, age, background, orientation, or ability.
We’re also deeply committed to sustainability: reducing our carbon footprint, enhancing energy efficiency and cultivating environmental respect.
By joining us, you become part of a company that actively works to make a positive impact on the planet — and on people.

Ready to join us on this sensorial adventure?