Customer Service Agent

Lluch Essence; el Prat de Llobregat; On-site; EUR 26,000 - 36,000; Full time

Job summary

LLUCH ESSENCE, S.L.U. is seeking a Customer Service representative to liaise between customers and internal teams. You will manage inquiries, prepare commercial offers, and process orders in SAP, ensuring accurate stock updates and timely shipments.

The ideal candidate has a business degree (or equivalent), at least two years in a similar role, SAP and Office proficiency, and knowledge of INCOTERMS. Fluency in a second European language is preferred.

Qualifications

• Business degree or equivalent (FPII or similar)
• Minimum 2 years in a similar position
• Knowledge of SAP and Microsoft Office
• Knowledge of International Trade (INCOTERMS)
• Second European language (French, German or Italian) at advanced level

Responsibilities

• Act as intermediary between customers and other departments
• Answer customer queries via email/phone with high service level
• Create commercial offers in the system according to customer requirements
• Process and track sales orders in SAP from receipt to shipment
• Monitor stock and allocate to open orders
• Manage and track sample orders; resolve complaints and returns
• Maintain customer database in SAP and ensure proactive communication

Skills

Customer service

Communication

Education

Business degree or FPII

Tools

SAP

MS Office

Incoterms knowledge

Job description

LLUCH ESSENCE, S.L.U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. LLUCH ESSENCE has been supplying the food and perfumery industry for more than 70 years, acting as agent and distributor of market leading products both nationally and internationally.

The headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We also have Affiliates in Colombia, Mexico & Singapour, and two HUBS in India and China.

We have a global presence in the 5 continents. We have a portfolio of more than 4,000 references that we supply to more than 750 customers.

Would you like to join the CS team to continue developing as a professional and be part of Lluch's growth process?

Reporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies.

For that reason, the functions to be performed in the position are the following:

• Customer representative in the organization: intermediary service between customers and other departments of the company.
• Providing a high level of service by answering customer queries via e-mail and telephone
• Creation of commercial offers in the system according to customer requirements
• Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment
• Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders
• Management and tracking of sample orders according to their typology.
• Support and resolution of customer complaints, incidents and returns.
• Consolidation of loads according to orders in progress
• Creation and tracking of customer contracts in the system. Periodic review.
• Maintain and update customer database in SAP.
• Ensure proactive communication with customer: deadlines, delays, stock availability, etc.
• Handling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher...).
• Comply with the company's occupational health and safety regulations.
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.

Qualifications

• Business degree, FPII or similar (not limited)
• Desirable: Qualification in perfumes and fragrances, market and applications

Requirements

• Knowledge of F&F, chemical or similar.
• Advanced knowledge of the Office package
• Knowledge of SAP
• Knowledge of International Trade (INCOTERMS)

Languages

• Second European language (French, German or Italian) at an advanced level, preferable

Experience

• From 2 years of experience in a similar position

Lluch Essence is driven by diversity, equity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more integration there is, the better our work will be. The next step is yours. Apply to apply and join a growing multidisciplinary team.