Global Customer Service & Logistics Coordinator

Lluch Essence; el Prat de Llobregat; Sur place; EUR 26 000 - 36 000; Plein temps

Résumé du poste

LLUCH ESSENCE, S.L.U. is seeking a Customer Service representative to liaise between customers and internal teams. You will manage inquiries, prepare commercial offers, and process orders in SAP, ensuring accurate stock updates and timely shipments.

The ideal candidate has a business degree (or equivalent), at least two years in a similar role, SAP and Office proficiency, and knowledge of INCOTERMS. Fluency in a second European language is preferred.

Qualifications

• Business degree or equivalent (FPII or similar)
• Minimum 2 years in a similar position
• Knowledge of SAP and Microsoft Office
• Knowledge of International Trade (INCOTERMS)
• Second European language (French, German or Italian) at advanced level

Responsabilités

• Act as intermediary between customers and other departments
• Answer customer queries via email/phone with high service level
• Create commercial offers in the system according to customer requirements
• Process and track sales orders in SAP from receipt to shipment
• Monitor stock and allocate to open orders
• Manage and track sample orders; resolve complaints and returns
• Maintain customer database in SAP and ensure proactive communication

Connaissances

Customer service

Communication

Formation

Business degree or FPII

Outils

SAP

MS Office

Incoterms knowledge

Description du poste

LLUCH ESSENCE, S.L.U. is seeking a Customer Service representative to liaise between customers and internal teams. You will manage inquiries, prepare commercial offers, and process orders in SAP, ensuring accurate stock updates and timely shipments.

The ideal candidate has a business degree (or equivalent), at least two years in a similar role, SAP and Office proficiency, and knowledge of INCOTERMS. Fluency in a second European language is preferred.