Senior Customer Experience Specialist - Order Mgmt & SAP

dsm-firmenich; Barcelona; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Attractive compensation package

Growth opportunities

Flexible working hours

Multicultural environment

Job summary

DSM-Firmenich AG in Barcelona is seeking a Sr Specialist, Customer Experience to join our Perfumery team. You will manage day-to-day order processing, coordinate with sales, logistics, and planning, and resolve customer inquiries in a fast-paced, global environment.

You'll leverage SAP SD, Excel and PowerPoint to monitor KPIs, drive continuous improvement, and build strong relationships with customers. Fluency in English and French is required, with a proactive, collaborative approach.

Qualifications

• Bachelor’s degree in supply chain management, logistics, business administration or related field.
• 2+ years in supply chain/logistics and 1+ year in customer service.
• Proficient in SAP SD and Microsoft Office (Excel/PowerPoint).

Responsibilities

• Manage day-to-day order processing and customer experience operations.
• Coordinate with sales, logistics, accounts receivable and planning.
• Resolve customer inquiries and returns promptly.
• Identify obstacles in fulfillment and drive corrective actions.
• Monitor KPIs and support scorecards development.

Skills

Customer service

English & French

Problem solving

Team player

Education

Bachelor’s degree in SCM or related field

Tools

SAP SD

Excel

PowerPoint

Job description

DSM-Firmenich AG in Barcelona is seeking a Sr Specialist, Customer Experience to join our Perfumery team. You will manage day-to-day order processing, coordinate with sales, logistics, and planning, and resolve customer inquiries in a fast-paced, global environment.

You'll leverage SAP SD, Excel and PowerPoint to monitor KPIs, drive continuous improvement, and build strong relationships with customers. Fluency in English and French is required, with a proactive, collaborative approach.