Customer Service Agent

Lluch Essence; Barcelona; On-site; EUR 22,000 - 38,000; Full time

Job summary

LLUCH ESSENCE, S.L.U. is a family company in El Prat de Llobregat, Barcelona, specializing in essential oils and aromatic chemicals. The Customer Service role reports to the Customer Service Manager and acts as liaison between customers and internal departments to ensure service levels.

You will handle inquiries, create offers, process orders in SAP, manage stock, and update contracts and databases. Two years' experience and SAP knowledge are required; French/German/Italian is a plus, with

Qualifications

• Business degree or similar is required.
• Desirable: perfume/fragrance qualification.
• Two years of experience in a similar role is preferred.

Responsibilities

• Customer representative within the organization acting as liaison between customers and other departments.
• Answer customer queries via e-mail and telephone with high service level.
• Create commercial offers in the system per customer requirements.
• Receipt, management and registration of sales orders in SAP including tracking and stock updates.
• Stock control and allocation in open orders.
• Manage and track sample orders and process returns/complaints.
• Maintain customer contracts in the system; periodic review; update SAP customer data.
• Communicate proactively with customers regarding deadlines, delays, and stock availability.

Education

Business degree, FPII or similar

Desirable: Qualification in perfumes and fragrances

Tools

SAP

Microsoft Office

Job description

LLUCH ESSENCE, S.L.U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. LLUCH ESSENCE has been supplying the food and perfumery industry for more than 70 years, acting as agent and distributor of market leading products both nationally and internationally.

The headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We also have Affiliates in Colombia, Mexico & Singapour, and two HUBS in India and China.

We have a global presence in the 5 continents. We have a portfolio of more than 4,000 references that we supply to more than 750 customers.

Reporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies.

For that reason, the functionsto be performed in the position are the following:

• Customer representative in the organization: intermediary service between customers and other departments of the company.
• Providing a high level of service by answering customer queries via e-mail and telephone
• Creation of commercial offers in the system according to customer requirements
• Receipt, management and registration of sales orders in SAP: creation, confirmation, tracking and stock updates within the order until shipment
• Stock control: analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders
• Management and tracking of sample orders according to their typology.
• Support and resolution of customer complaints, incidents and returns.
• Consolidation of loads according to orders in progress
• Creation and tracking of customer contracts in the system. Periodic review.
• Maintain and update customer database in SAP.
• Ensure proactive communication with customer: deadlines, delays, stock availability, etc.
• Handling and sending of specific documentation related to product and orders: letters of credit, certificates of origin, invoices, etc. And technical documentation (TDS, SDS, COA, Halal, Kosher...).
• Comply with the company's occupational health and safety regulations.
• Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.

Qualifications

• Business degree, FPII or similar (not limited)
• Desirable: Qualification in perfumes and fragrances, market and applications

Requirements

• Knowledge of F&F, chemical or similar.
• Advanced knowledge of the Office package
• Knowledge of SAP
• Knowledge of International Trade (INCOTERMS)

Languages

• Second European language (French, German or Italian) at an advanced level, preferable

Experience

• From 2 years of experience in a similar position

Lluch Essence is driven by diversity, equity and inclusion. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. The more integration there is, the better our work will be. The next step is yours.

HR People & Culture dpt. at Lluch Essence