Entry-Level Remote Network Service Engineer

Hithium Energy Storage; Málaga; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients across the region from Málaga, Spain. The role emphasizes proactive incident management, accurate logging, and adherence to SLAs while collaborating with internal teams and external vendors.

The position offers growth in networking technologies, exposure to diverse client environments, and a pathway to more advanced field engineering responsibilities.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies.
• Entry level knowledge of vendor technologies such as Cisco, Juniper, Aruba, RiverBed, etc.

Responsibilities

• Provide remote technical support to clients and identify/resolving incidents.
• Maintain service records and logs; use tools to diagnose problems.
• Escalate unresolved incidents and follow up until resolution.
• Coordinate with vendors and teams to expedite diagnosis and resolution.
• Apply knowledge articles to incidents and update as required.

Skills

Cross-cultural comms

Active listening

Time management

Adaptability

Customer focus

Attention to detail

Team collaboration

Communication

Education

Bachelor's degree in IT/Computing

Associate level networking cert

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients across the region from Málaga, Spain. The role emphasizes proactive incident management, accurate logging, and adherence to SLAs while collaborating with internal teams and external vendors.

The position offers growth in networking technologies, exposure to diverse client environments, and a pathway to more advanced field engineering responsibilities.