Enterprise Client Success Strategist

360Learning; España; Remote; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Work From Home

Social security

Health insurance

Unemployment insurance

Salary guarantee fund

Flexible hours

Remote work Spain

Job summary

360Learning is seeking a Client Success Partner to support its Enterprise accounts in advancing the digital training strategy on the 360Learning platform. You will build strong relationships with HR executives to maximize usage, adoption, and impact, coordinating cross-functional resources to secure renewals and expand opportunities.

Within six to twelve months, you will manage top accounts, define transformation roadmaps, and drive renewals.

Qualifications

• 3+ years of experience as a Client Success Manager or HR/Learning/Change Management Consulting or Digital Learning Manager.
• Ability to lead complex and impactful projects in/for Enterprise accounts (more than 2000 employees).
• Proven knowledge of the SaaS B2B industry is a plus.
• Proven interest in the digital industry, education, and e-learning in particular.
• Excellent interpersonal and communication skills.
• Fluent French, and excellent English proficiency (B2 minimum).

Responsibilities

• Manage a portfolio of enterprise clients and drive renewal/expansion.
• Coordinate cross-functional resources (technical, pedagogical) to deliver value.
• Build trusted relationships with HR execs (CHRO, CLO, Digital Learning Manager).
• Define learning transformation roadmaps and document use cases.
• Identify and document customer success metrics and outcomes.
• Collaborate with Account Managers to develop new opportunities.

Skills

Client Success

Enterprise Accounts

SaaS B2B

Digital Learning

Interpersonal Skills

French fluency

English proficiency

Job description

360Learning is seeking a Client Success Partner to support its Enterprise accounts in advancing the digital training strategy on the 360Learning platform. You will build strong relationships with HR executives to maximize usage, adoption, and impact, coordinating cross-functional resources to secure renewals and expand opportunities.

Within six to twelve months, you will manage top accounts, define transformation roadmaps, and drive renewals.