Hybrid-Remote Client Success Manager

Gartner, Inc.; Barcelona; On-site; EUR 40,000 - 64,000; Full time

Job summary

Gartner, Inc. is seeking a Client Success professional to manage relationships with existing clients, engage with executives and professionals, and drive client value and retention.

The role emphasizes collaboration with internal teams to maximize impact and ensure customer satisfaction across Gartner services. The ideal candidate is fluent in business English, has at least 3 years of relevant experience, and holds a Bachelor’s degree or higher.

Qualifications

• Must be fluent in English at business level.
• 3+ years relevant professional experience.
• Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
• Bachelor’s degree preferred

Responsibilities

• Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
• Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
• Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients

Skills

Customer service

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor’s degree

Job description

Gartner, Inc. is seeking a Client Success professional to manage relationships with existing clients, engage with executives and professionals, and drive client value and retention.

The role emphasizes collaboration with internal teams to maximize impact and ensure customer satisfaction across Gartner services. The ideal candidate is fluent in business English, has at least 3 years of relevant experience, and holds a Bachelor’s degree or higher.