Strategic Client Success Champion

Gartner, Inc.; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative culture

Professional development

Descripción de la vacante

Gartner, Inc. is seeking a Client Success Associate to onboard clients, surface business priorities, and drive the value of Gartner subscriptions. You will engage with clients from senior to junior levels, understanding needs and aligning Gartner services to deliver measurable outcomes.

The role emphasizes relationship-building and cross-functional collaboration. In a hybrid work environment, you will partner with internal teams to overcome challenges, monitor client engagement, and drive

Formación

• Must be fluent in English and Dutch.
• 2+ years relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s degree preferred.

Responsabilidades

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Conocimientos

Fluent in English

Fluent in Dutch

Educación

Bachelor’s degree preferred

Descripción del empleo

Gartner, Inc. is seeking a Client Success Associate to onboard clients, surface business priorities, and drive the value of Gartner subscriptions. You will engage with clients from senior to junior levels, understanding needs and aligning Gartner services to deliver measurable outcomes.

The role emphasizes relationship-building and cross-functional collaboration. In a hybrid work environment, you will partner with internal teams to overcome challenges, monitor client engagement, and drive