Senior Customer Success Engineer - Enterprise Tech Advocate

Dynatrace; Barcelona; On-site; EUR 90,000 - 130,000; Full time

Job summary

Dynatrace is seeking a Senior Customer Success Engineer to lead post-sales relationships with our most strategic customers in a technical advisory role. You will guide deployment, adoption, and value realization across Dynatrace products, while delivering customer-focused training and acting as a SME to accelerate success.

You will engage with executive stakeholders, influence product roadmaps, and drive ongoing customer satisfaction and retention in a fast-paced SaaS environment.

Qualifications

• Bachelor's degree or equivalent work experience in a relevant field.
• 4+ years of work experience with large enterprise customers.
• Proven ability to lead, mentor, and manage executive relationships (VP/CxO).
• Exceptional communication in Spanish, Italian, and English, both written and spoken.

Responsibilities

• Build and maintain post-sales relationships with Dynatrace’s highest strategic customers.
• Advise on product adoption, best practices, and value realization for customers.
• Provide expert guidance to ensure successful deployment and ongoing usage of Dynatrace products.
• Deliver web-based training and act as a SME for Dynatrace technologies and integrations.
• Collaborate with product management to reflect customer feedback in roadmaps and success plans.

Skills

Spanish language

Italian language

English language

Education

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience

Tools

OpenStack

OpenShift

AWS

Azure

Kubernetes

ServiceNow

Job description

Dynatrace is seeking a Senior Customer Success Engineer to lead post-sales relationships with our most strategic customers in a technical advisory role. You will guide deployment, adoption, and value realization across Dynatrace products, while delivering customer-focused training and acting as a SME to accelerate success.

You will engage with executive stakeholders, influence product roadmaps, and drive ongoing customer satisfaction and retention in a fast-paced SaaS environment.