Enterprise Customer Success Lead for Growth & Retention

Remote; Amer; Remote; EUR 55,000 - 80,000; Full time

Job summary

Remote seeks a Mid-Market/Enterprise Customer Success Manager to own the full customer lifecycle from onboarding to long-term partnership. You will drive retention, reduce churn, and conduct structured business reviews across a diverse client portfolio.

With strong English communication, you will partner with Sales and Product to identify growth opportunities and deliver targeted solutions, ensuring satisfaction across multiple verticals and stakeholders.

Qualifications

• Proven experience as a Customer Success Manager.
• Ability to manage a defined book of business and drive retention.

Responsibilities

• Owns day-to-day customer outcomes end-to-end in post-sales processes.
• Delivers structured reviews (QBRs) and ORs with clear decisions and next steps.
• Identifies churn signals and mitigates risk with playbooks.
• Communicates effectively with Sales and internal partners across levels.

Skills

Customer Success

Portfolio management

QBR cadence

Stakeholder collaboration

Risk mitigation

English communication

Job description

Remote seeks a Mid-Market/Enterprise Customer Success Manager to own the full customer lifecycle from onboarding to long-term partnership. You will drive retention, reduce churn, and conduct structured business reviews across a diverse client portfolio.

With strong English communication, you will partner with Sales and Product to identify growth opportunities and deliver targeted solutions, ensuring satisfaction across multiple verticals and stakeholders.