Enterprise AI Agent Deployment Lead (Madrid)

Murphy AI; Madrid; Hybrid; EUR 70,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Hybrid work

Learning & development

Startup growth

Job summary

Murphy AI in Madrid is seeking a Forward Deployed Engineer to own the technical execution of AI agent builds for enterprise clients, mainly banks. You will scope with customer leads, design the agent, build and test, and launch on their systems.

You will analyze production data, explain results to the customer, and iterate on the strategy for future deployments. You will lead end-to-end enterprise deployments in Spain, configuring call windows, channels, and hand-offs to human agents while

Qualifications

• 5+ years in a technical customer-facing role: forward deployed engineering, solutions engineering, implementation engineering, technical consulting or technical product management.
• You write code and SQL, work with APIs and build integrations end to end.
• Hands-on experience building with LLMs: prompting, evals, guardrails, harnesses, tool use.
• You've delivered production systems for enterprise customers that needed structured testing and iteration.
• You explain technical decisions clearly to senior stakeholders and turn requirements into a delivery plan.
• You're comfortable in fast-moving, ambiguous situations where you shape the solution as much as you build it.
• Native-level Spanish and fluent English.

Responsibilities

• Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation and production launch.
• Define the agent operating procedures (actions, guardrails, escalations) with the customer, and turn them into agent behavior.
• Design and engineer the prompt and agent logic that drives identification, negotiation and payment conversations, across languages and channels.
• Configure Murphy to fit each client’s needs on how and when to reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
• Build evaluation and simulation harnesses, plus regression tests against real call outcomes, to catch errors and drift before customers do.
• Build, validate and maintain integrations with customer systems: core banking, collections platforms, data pipelines, telephony.
• Diagnose failures from transcripts, traces and logs, find the root cause, and fix it in the agent or flag it to Engineering.
• Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain changes to the customer, and turn findings into agent or strategy improvements.
• Work with senior technical and operations stakeholders at the customer to define success metrics and deliver against timelines.
• Support Account Executives with technical discovery and demos for strategic deals.
• Turn recurring lessons into reusable templates and playbooks, and help train newer FDEs.

Skills

Technical customer-facing

SQL

APIs and integrations

LLM prompting

Production systems

Stakeholder communication

Spanish (native)

Education

CS/Engineering/Math degree

Tools

APIs

SQL

Databases

Job description

Murphy AI in Madrid is seeking a Forward Deployed Engineer to own the technical execution of AI agent builds for enterprise clients, mainly banks. You will scope with customer leads, design the agent, build and test, and launch on their systems.

You will analyze production data, explain results to the customer, and iterate on the strategy for future deployments. You will lead end-to-end enterprise deployments in Spain, configuring call windows, channels, and hand-offs to human agents while