Mid-Market Forward Deployed Engineer (Hybrid + Stock)

Murphy AI; Madrid; Hybrid; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Stock options

Impact

Learning

Hybrid & Flexible

Zusammenfassung

Murphy AI in Madrid seeks a Forward Deployed Engineer to run multiple mid-market deployments in parallel, converting customers from kickoff to live agent within four weeks. You will tailor agents using templates, test before launch, and monitor performance after go-live.

You’ll improve templates and tools to empower the team and deliver more with less effort. Based in Madrid with hybrid work, you’ll engage banks, telcos, utilities and others, applying your Python/TypeScript/SQL skills, API work,

Qualifikationen

• 1 to 3 years in a technical role: software engineering, solutions engineering, implementation, technical support or technical consulting. Strong graduates are welcome too.
• You write Python and/or TypeScript and SQL, work with APIs and handle data files.
• You like structured, repeatable work and look for ways to automate it.
• You manage several projects at once and keep each one on schedule.
• You communicate clearly with customers and teammates.
• Native-level Spanish and fluent English.

Aufgaben

• Run multiple mid-market implementations at the same time, from kickoff to go-live, on a fixed timeline.
• Configure and adapt agents from our segment templates to each customer’s policies, products and tone.
• Configure how and when we reach debtors: call windows, retry and frequency rules within each country’s regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
• Set up customer data imports and exports using our standard integration flows.
• Test agents with simulations and evaluations before launch, and fix what fails.
• Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain results to customers, and turn findings into agent or strategy improvements.
• Spot repeated work across implementations and turn it into templates, scripts or tooling.
• Help shape the standard workflow for each segment (telco, utilities, healthcare, servicers, lenders).
• Hand over live customers to our Deployment Strategists with clear documentation.
• Share product gaps and customer feedback with Product and Engineering.

Kenntnisse

Python

TypeScript

SQL

APIs

Data handling

Ausbildung

Computer Science, Engineering or Math degree

Jobbeschreibung

Murphy AI in Madrid seeks a Forward Deployed Engineer to run multiple mid-market deployments in parallel, converting customers from kickoff to live agent within four weeks. You will tailor agents using templates, test before launch, and monitor performance after go-live.

You’ll improve templates and tools to empower the team and deliver more with less effort. Based in Madrid with hybrid work, you’ll engage banks, telcos, utilities and others, applying your Python/TypeScript/SQL skills, API work,