End User Support Specialist

Humankind Global Recruitment; Asturias; Presencial; EUR 40.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Teletrabajo disponible

Descripción de la vacante

Humankind Global Recruitment busca un/a End User Support Specialist (nivel 2) para un contrato de 12 meses, ubicado en Málaga, 100% en sitio. Gestionarás incidencias de soporte y mantendrás equipos y soluciones de escritorio y salas de reuniones.

Se valora experiencia en Windows y Mac OS, MDM (Endpoint Central) y habilidades de atención al cliente. Se ofrecen opciones de teletrabajo desde casa para este puesto.

Formación

• Experiencia previa en roles de IT support (nivel 1 o 2).
• Conocimientos sólidos de Windows y Mac OS.
• Experiencia en MDM.
• Excelente servicio y comunicación con clientes.

Responsabilidades

• Gestión de tickets de soporte end-to-end.
• Mantenimiento de endpoints y tecnologías de sala de reuniones.
• Colaborar en mejoras de procesos y SLA.

Conocimientos

IT Support

Windows & Mac OS

MDM Endpoint Central

Atención al cliente

Descripción del empleo

Descripción del trabajo

End User Support Specialist (level 2)

Madrid (fully on site)

12 month contract

€40,000 - €42,000 p/a

Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.

The Role

We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. Following a recent promotion they are looking to recruit a level 2 End User Support Specialist to join their team in Malaga to provide support both internally and to clients.

The role operates within a defined support model where Service Desk owns front-line support including intake. Triage and resolution within a defined scope. In this role you will own support ticket cases end-to-end as well as maintain endpoint, meeting room and workplace technologies across supported offices and locations. You will ensure all support requests are managed correctly and ensure joiner, mover, leaver (JML) activities are completed in line with processes and to the agreed SLA boundaries.

As well as your regular duties you will also support on projects to improve processes and help to identify opportunities where scripting, automation or workflow improvements can enhance the end-user-experience and improve support consistency. xkdbapo

The successful End User Support Specialist will have:

• Previous experience in a similar IT Support role (either level 2 or level 1 with some exposure to more advanced support)
• Strong knowledge of both Windows and Mac OS whilst Linux system experience would be advantageous
• Strong Mobile Device Management (MDM) experience – preferably ManageEngine Endpoint Central although other systems are welcome
• Excellent customer service and communication skills with a track record of taking ownership and delivering a high level of customer support

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.