End User Services Technician

Last Minute Group; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive international environment

Shorter working week

Flexible office hours

Training and development opportunities

Paid volunteer days

Travel industry discounts

Descripción de la vacante

A leading travel technology company is seeking a Helpdesk Support Technician to support IT operations in Madrid. This full-time position includes a hybrid working model with occasional remote work. Responsibilities include providing first and second line IT support, managing hardware and software issues, and collaborating with a European IT team. Ideal candidates should have strong problem-solving skills, fluency in Spanish and English, and a proactive mindset focused on continuous improvement.

Formación

• 1+ years of experience in IT support.
• Experience in configuring PC and laptops.
• Familiar with Active Directory and Google Workspace.

Responsabilidades

• Support daily IT operations in Madrid office.
• Resolve IT tickets and take ownership of the site.
• Work effectively within a collaborative team environment.

Conocimientos

1st and 2nd line IT support

PC and laptop configuration

Active Directory administration

Google Workspace support

hardware and software troubleshooting

IP phones support

IT asset management

IT ticketing systems

Wi-Fi networks knowledge

third-party vendor collaboration

Spanish fluency

English fluency

problem-solving skills

reliability

attention to detail

Descripción del empleo

The Company

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world

Job Description

We are looking for a Helpdesk Support Technician to join our End User Services team and support the daily IT operations of our Madrid office. This role is primarily office-based in Madrid, with the possibility of working remotely one week out of every three, and includes shift work.

This is a standalone role, supported by a wider IT team across Europe (mainly in Switzerland and Spain). We’re not just looking for someone to resolve tickets, but for someone who wants to take ownership of the site, continuously improve our IT services, and ensure everything runs smoothly and efficiently. Despite being a standalone position, you’ll quickly feel part of a friendly and collaborative team.

The job in brief:

• Job Title – End User Services Technician
• Working model – Hybrid from Madrid, Spain
• Team – End User Services Department
• Level – Professional
• Location – Madrid, Spain
• Contract – Permanent – full‑time (EUR 36 h/week)

Qualifications

Your expertise:

• 1+ years of experience providing 1st and 2nd line IT support to onsite and remote users.
• Proven experience with PC and laptop configuration and maintenance (Windows and macOS).
• Hands‑on experience administering Active Directory (AD) and Google Workspace (GSuite for Business).
• Strong experience in hardware and software troubleshooting, including printers and peripherals.
• Experience supporting IP phones and call centre environments.
• Familiarity with IT asset management and inventory control.
• Experience using IT ticketing systems for incident and request management.
• Knowledge of Wi‑Fi networks and basic IT infrastructure support.
• Ability to work with third‑party vendors to resolve hardware‑related issues.
• Fluency in Spanish and English (written and spoken).
• Strong problem‑solving skills, reliability, and attention to detail.
• Ability to work independently while collaborating with distributed teams.
• Experience supporting both onsite and offsite users in a multi‑site environment.
• Previous experience in a call centre or high‑volume support environment.
• Additional language skills beyond Spanish and English.
• Strong documentation skills and ability to keep technical records organised.
• Demonstrated time management and organisational skills.
• Positive, team‑oriented attitude and openness to constructive feedback.
• Proactive mindset with a focus on continuous improvement.

Additional Information

Perks of working with us:

How we work together:

• An inclusive, friendly and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
• Shorter working week (36 h as full‑time), with a half working day on Fridays
• Flexible start and end of the working day
• Possibility to work from anywhere for a period of time per year defined according to local regulations

How we learn together:

• Fri‑Yays: half a day on Friday morning with a no‑meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e‑learning platforms such as O’Reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content

Other perks:

• 2 paid days off per year for volunteering purposes
• Occasional social events to foster connections among colleagues
• Travel industry discounts and flash exclusive staff fares
• We support our employees through life’s significant moments with leave options (e.g. parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Wish you were here? We do, too!

Selection process steps:

• HR interview
• 1st interview (Manager): soft skills + technical knowledge + online test
• Final meeting
• Offer extended

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know uniqueness drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria

By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.