End-User IT Technician - On-Site & Remote Support

The Chemours Company; Asturias; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

The Chemours Company is seeking an IT Field Services Technician to deliver on-site and remote end-user support across the EMEA region, with emphasis on local sites in Spain. You will manage IT assets, support office and OT environments, and train users in security and productivity tools.

Required are 3+ years in IT support, strong Windows and device troubleshooting, and fluency in English and Spanish. The role is office-based and involves collaborating with global IT teams.

Formación

• Associate's or Bachelor's degree in IT or related field, or equivalent practical experience.
• 3+ years in IT support, field services, or similar role.
• Experience supporting Windows environments and end-user computing.
• Strong troubleshooting across hardware, software, networking, and mobile devices.
• Excellent communication and customer service skills.
• Fluent in English and Spanish; office-based role.

Responsabilidades

• Resolve incidents and service requests via the Service Desk using remote tools.
• Provide remote and on-site IT support for EMEA locations with focus on local site.
• Diagnose and resolve hardware, software, network, printing, and mobile issues.
• Advise employees with technical guidance and best practices.
• Manage lifecycle of IT assets: procurement, inventory, deployment, upgrades, disposal.
• Configure and maintain laptops, desktops, mobile devices, and software.
• Maintain spare equipment inventory and coordinate replacements.
• Ensure asset tracking aligns with company standards.
• Support local office IT infrastructure: networks, printers, conference tech.
• Assist with OT environment and manufacturing network infra with specialists.
• Coordinate with global IT teams on complex issues.
• Onboard new joiners; support site security badge system.
• Create, maintain, and improve technical docs and procedures.
• Follow ITIL processes and security requirements.
• Deliver end-user training on IT tools and cybersecurity; support onboarding.

Conocimientos

IT support

Windows admin

Troubleshooting

Customer service

Bilingual EN/ES

Educación

Associate/Bachelor degree in IT

Herramientas

Microsoft 365

Teams

SharePoint Online

Power BI

Intune

SCCM

Descripción del empleo

The Chemours Company is seeking an IT Field Services Technician to deliver on-site and remote end-user support across the EMEA region, with emphasis on local sites in Spain. You will manage IT assets, support office and OT environments, and train users in security and productivity tools.

Required are 3+ years in IT support, strong Windows and device troubleshooting, and fluency in English and Spanish. The role is office-based and involves collaborating with global IT teams.