End User Computing Site IT Technician

The Chemours Company; Gijón; On-site; EUR 32,000 - 52,000; Full time

Job summary

The Chemours Company is seeking an End User Computing Specialist to deliver proactive desktop and on-site support for employees across the EMEA region, with emphasis on local Site. You will troubleshoot, resolve, and advise on hardware, software, and network issues, while contributing to asset lifecycle and IT infrastructure tasks.

Ideal candidates have a strong IT support background, fluent English and Spanish, and experience with Microsoft 365, Teams, SharePoint Online, and Intune.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 3+ years of experience in IT support, field services, desktop support, or a similar technical role.
• Experience supporting Microsoft Windows environments and end-user computing platforms.
• Strong troubleshooting skills covering hardware, software, networking, and mobile devices.
• Excellent communication and customer service skills.
• Fluent in English and Spanish.

Responsibilities

• Resolve incidents and service requests received through the Service Desk using remote support tools.
• Provide remote and on-site technical support for users across multiple Chemours locations within the EMEA region, with key focus on local Site.
• Diagnose and resolves hardware, software, network, printing, mobile device, and collaboration technology issues.
• Act as a trusted advisor to employees by providing technical guidance and best-practice recommendations.

Skills

Troubleshooting

Customer service

IT support experience

Bilingual English/Spanish

Education

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Microsoft Teams

SharePoint Online

Power BI

Power Automate

Intune

SCCM

PowerShell scripting

ITIL

Cybersecurity basics

OT networking

Endpoint security

Teams Telephony

Job description

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

• Network troubleshooting

End User Computing Specialist

• Resolve incidents and service requests received through the Service Desk using remote support tools.
• Provide remote and on-site technical support for users across multiple Chemours locations within the EMEA region, with key focus on local Site.
• Diagnose and resolves hardware, software, network, printing, mobile device, and collaboration technology issues.
• Act as a trusted advisor to employees by providing technical guidance and best-practice recommendations.

End User Support

• Resolve incidents and service requests received through the Service Desk using remote support tools.
• Provide remote and on-site technical support for users across multiple Chemours locations within the EMEA region, with key focus on local Site.
• Diagnose and resolves hardware, software, network, printing, mobile device, and collaboration technology issues.
• Act as a trusted advisor to employees by providing technical guidance and best-practice recommendations.

Asset & Lifecycle Management

• Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, upgrades, repairs, returns, and end-of-life disposal.
• Configure, install, and maintain laptops, desktops, mobile devices, peripherals, and associated software.
• Maintain inventory of spare equipment and coordinate timely replacement of defective devices.
• Ensure accurate asset tracking and compliance with company standards.
• Collaborate with HR to collect IT assets for leavers

Infrastructure & Operational Support

• Support local office IT infrastructure, including networks, printers, conference room technology, and connectivity services.
• Assist with the maintenance and troubleshooting of local server and networking equipment where required.
• Provide first-line support for Operational Technology (OT) environments and manufacturing network infrastructure in partnership with specialized teams.
• Coordinate with global IT teams to resolve complex technical issues.

Site Support

• SAP Site Security leader
• Provide onboarding support to new joiners in the office
• Support the Site with Physical security Badge system
• Support Townhalls

Documentation & Process Improvement

• Create, maintain, and improve technical documentation, knowledge articles, and support procedures.
• Follow established ITIL-based processes, corporate policies, security requirements, and support workflows.
• Identify opportunities for process improvements and operational efficiencies.

Training & Customer Engagement

• Deliver end-user training on IT tools, collaboration platforms, cybersecurity awareness, and productivity solutions.
• Support onboarding activities for new employees, including workstation setup and technology orientation.
• Serve as a customer advocate to ensure user issues are resolved effectively and to a high level of satisfaction.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3+ years of experience in IT support, field services, desktop support, or a similar technical role.
• Experience supporting Microsoft Windows environments and end-user computing platforms.
• Strong troubleshooting skills covering hardware, software, networking, and mobile devices.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks and work both independently and within a global team environment.
• Fluent in English and Spanish.
• Office based role

Preferred Qualifications

• Experience with Microsoft 365 services and platforms,
• Microsoft Teams
• SharePoint Online
• Power BI
• Power Automate
• Experience with:
• Microsoft Teams Telephony
• Microsoft Endpoint Manager (Intune)
• Microsoft Configuration Manager (SCCM)
• Endpoint security and device management solutions
• PowerShell scripting and automation
• Familiarity with:
• ITIL practices
• Cybersecurity fundamentals
• Network troubleshooting
• Manufacturing and Operational Technology (OT) environments

In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.

Pay Range (in Local Currency)

$0.00 - $0.00

Chemours Level

22

Annual Bonus Target

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."