End User Computing Site IT Technician

The Chemours Company; Asturias; On-site; EUR 30,000 - 42,000; Full time

Job summary

The Chemours Company is seeking an IT Field Services Technician to deliver on-site and remote end-user support across the EMEA region, with emphasis on local sites in Spain. You will manage IT assets, support office and OT environments, and train users in security and productivity tools.

Required are 3+ years in IT support, strong Windows and device troubleshooting, and fluency in English and Spanish. The role is office-based and involves collaborating with global IT teams.

Qualifications

• Associate's or Bachelor's degree in IT or related field, or equivalent practical experience.
• 3+ years in IT support, field services, or similar role.
• Experience supporting Windows environments and end-user computing.
• Strong troubleshooting across hardware, software, networking, and mobile devices.
• Excellent communication and customer service skills.
• Fluent in English and Spanish; office-based role.

Responsibilities

• Resolve incidents and service requests via the Service Desk using remote tools.
• Provide remote and on-site IT support for EMEA locations with focus on local site.
• Diagnose and resolve hardware, software, network, printing, and mobile issues.
• Advise employees with technical guidance and best practices.
• Manage lifecycle of IT assets: procurement, inventory, deployment, upgrades, disposal.
• Configure and maintain laptops, desktops, mobile devices, and software.
• Maintain spare equipment inventory and coordinate replacements.
• Ensure asset tracking aligns with company standards.
• Support local office IT infrastructure: networks, printers, conference tech.
• Assist with OT environment and manufacturing network infra with specialists.
• Coordinate with global IT teams on complex issues.
• Onboard new joiners; support site security badge system.
• Create, maintain, and improve technical docs and procedures.
• Follow ITIL processes and security requirements.
• Deliver end-user training on IT tools and cybersecurity; support onboarding.

Skills

IT support

Windows admin

Troubleshooting

Customer service

Bilingual EN/ES

Education

Associate/Bachelor degree in IT

Tools

Microsoft 365

Teams

SharePoint Online

Power BI

Intune

SCCM

Job description

Spain - Asturias

Full time

JR15306

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

We are seeking a highly motivated IT Field Services Technician to join our Global IT End-User Support organization. The EMEA Field Services team consists of six professionals dedicated to supporting employees and business operations across multiple locations in Spain, France, Belgium, Switzerland, and the Netherlands.

In this role, you will provide both remote and on-site technical support, ensuring users can work effectively and securely. You will be responsible for troubleshooting hardware and software issues, managing IT assets, supporting office and manufacturing environments, and delivering training and guidance to end users.

The successful candidate will work closely with regional and global IT teams to provide excellent customer service while maintaining compliance with corporate standards and processes.

End User Support

• Resolve incidents and service requests received through the Service Desk using remote support tools.

• Provide remote and on-site technical support for users across multiple Chemours locations within the EMEA region, with key focus on local Site.

• Diagnose and resolves hardware, software, network, printing, mobile device, and collaboration technology issues.

• Act as a trusted advisor to employees by providing technical guidance and best-practice recommendations.

Asset & Lifecycle Management

• Manage the complete lifecycle of IT assets, including procurement, inventory management, deployment, upgrades, repairs, returns, and end-of-life disposal.

• Configure, install, and maintain laptops, desktops, mobile devices, peripherals, and associated software.

• Maintain inventory of spare equipment and coordinate timely replacement of defective devices.

• Ensure accurate asset tracking and compliance with company standards.

• Collaborate with HR to collect IT assets for leavers

Infrastructure & Operational Support

• Support local office IT infrastructure, including networks, printers, conference room technology, and connectivity services.

• Assist with the maintenance and troubleshooting of local server and networking equipment where required.

• Provide first-line support for Operational Technology (OT) environments and manufacturing network infrastructure in partnership with specialized teams.

• Coordinate with global IT teams to resolve complex technical issues.

Site Support

• SAP Site Security leader

• Provide onboarding support to new joiners in the office

• Support the Site with Physical security Badge system

• Support Townhalls

Documentation & Process Improvement

• Create, maintain, and improve technical documentation, knowledge articles, and support procedures.

• Follow established ITIL-based processes, corporate policies, security requirements, and support workflows.

• Identify opportunities for process improvements and operational efficiencies.

Training & Customer Engagement

• Deliver end-user training on IT tools, collaboration platforms, cybersecurity awareness, and productivity solutions.

• Support onboarding activities for new employees, including workstation setup and technology orientation.

• Serve as a customer advocate to ensure user issues are resolved effectively and to a high level of satisfaction.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

• 3+ years of experience in IT support, field services, desktop support, or a similar technical role.

• Experience supporting Microsoft Windows environments and end-user computing platforms.

• Strong troubleshooting skills covering hardware, software, networking, and mobile devices.

• Excellent communication and customer service skills.

• Ability to prioritize multiple tasks and work both independently and within a global team environment.

• Fluent in English and Spanish.

• Office based role

Preferred Qualifications

• Experience with Microsoft 365 services and platforms, including:

• Microsoft Teams

• SharePoint Online

• Power BI

• Power Automate

• Experience with:

• Microsoft Teams Telephony

• Microsoft Endpoint Manager (Intune)

• Microsoft Configuration Manager (SCCM)

• Endpoint security and device management solutions

• PowerShell scripting and automation

• Familiarity with:

• ITIL practices

• Cybersecurity fundamentals

• Network troubleshooting

• Manufacturing and Operational Technology (OT) environments

In our pursuit to be the greatest place to work, we know that a critical element to enhancing our employee experience is to assure we’re operating with a solid foundation of trust. At Chemours, this means being transparent about how we pay our employees for the work that they do.

Pay Range (in local currency):

$0.00 - $0.00

Chemours Level:

22

Annual Bonus Target:

6%

The pay range and incentives listed above is a general guideline based on the primary location of this job only and not a guarantee of total compensation. Factors considered in extending a compensation offer include (but are not limited to) responsibilities of the job, experience, knowledge, skills, and abilities, as well as internal equity, and alignment with market data. The incentive pay is dependent on business results and individual performance and subject to the terms and conditions of the specific plans.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say "We Are Living Chemistry."

Every day Chemours delivers Trusted Chemistry that enables products and technologies that people rely on to live better and thrive. A global leader in industrial and specialty chemicals, our chemistry enables vital innovations from high-performance computing, artificial intelligence (AI), and advanced electronics to batteries for electric and low-emissions vehicles, climate friendly cooling, paints and durable coatings for advanced infrastructure, and more.

Through our three businesses – Thermal & Specialized Solutions, Titanium Technologies, and Advanced Performance Materials – we deliver chemistry-based innovations that solve our customers’ biggest challenges.

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