Encargado/a del equipo de Protección _ CEUTA

IOM; Madrid; Presencial; EUR 52.000 - 76.000; Jornada completa

Descripción de la vacante

IOM Madrid is seeking a Protection Coordinator to lead and supervise the Protection Assistants team, ensuring meticulous application of IOM standards and timely support to residents. You will coordinate protection activities, oversee assessments, and facilitate referrals with internal and external partners.

The role requires a university degree in a related field, at least four years' experience with government and international institutions, and strong skills in organization, reporting, and

Formación

• Four years of relevant professional experience is required.
• Experience coordinating with governmental and diplomatic authorities and international institutions.
• Experience working in multicultural environments.

Responsabilidades

• Coordinate, supervise, and guide Protection Assistants team, ensuring correct implementation of protection activities according to IOM standards and procedures.
• Organize daily tasks, ensuring adequate coverage of protection services and timely attention to residents.
• Oversee vulnerability and needs assessments, ensuring quality and correct application of identification criteria.
• Provide technical support and accompaniment for complex cases, especially high vulnerability or specific needs.
• Ensure effective identification, referral, and follow-up mechanisms, coordinating with internal and external entities.
• Monitor sensitive cases, ensuring appropriate interventions and risk mitigation.
• Report protection incidents and emerging risks to supervisors.
• Conduct regular quality checks on case files and records.
• Ensure accurate collection, registration, and updating of information in management tools.
• Identify trends and vulnerabilities, recommending improvements to protection responses.
• Prepare technical reports, periodic reports, statistics, and follow-up information.
• Facilitate regular coordination and case management meetings with the team.
• Contribute to training and professional development of Protection Assistants team.
• Promote compliance with protection principles, confidentiality, data protection, and non-discrimination.
• Coordinate closely with other center teams for a comprehensive response.

Conocimientos

MS Office

English writing

Time management

Organizational skills

Facilitation

Communication

Presentation skills

Spreadsheet

Database management

Educación

University degree

Master's degree asset

Descripción del empleo

Organizational context:

The International Organization for Migration (IOM), established in 1951, is the United Nations agency for migration. It collaborates with governmental, intergovernmental, and non-governmental partners to ensure humane and orderly migration benefits migrants and society. IOM addresses operational challenges in migration management, advances understanding of migration issues, fosters socio-economic development through migration, and upholds the human dignity and well-being of migrants.

Job purpose:

This role is responsible for coordinating and technically guiding the Protection Assistants team to ensure the effective implementation of protection activities within the resource. The purpose is to guarantee the correct application of IOM standards and procedures, provide timely support to residents, and manage complex protection cases. The position contributes to identifying vulnerabilities, improving protection responses, and ensuring comprehensive support for residents by coordinating with internal and external services. It also involves reporting on protection activities and contributing to the team's professional development.

Responsibilities:

Coordinate, supervise, and provide technical guidance to the Protection Assistants team, ensuring the correct implementation of protection activities according to IOM standards and procedures. Organize daily tasks, ensuring adequate coverage of protection services and timely attention to residents. Oversee vulnerability and needs assessments, ensuring quality and correct application of identification criteria. Provide technical support and accompaniment for complex cases, especially those involving high vulnerability or specific needs. Ensure effective identification, referral, and follow-up mechanisms, coordinating with internal and external entities. Monitor sensitive cases, ensuring appropriate interventions and risk mitigation. Report protection incidents and emerging risks immediately to supervisors. Conduct regular quality checks on case files and records, ensuring completeness and adherence to procedures. Ensure accurate collection, registration, and updating of information in management tools. Identify trends and vulnerabilities, recommending improvements to protection responses. Prepare technical reports, periodic reports, statistics, and follow-up information. Facilitate regular coordination and case management meetings with the team. Contribute to the training and professional development of the Protection Assistants team. Promote compliance with protection principles, confidentiality, data protection, and non-discrimination. Coordinate closely with other center teams for a comprehensive response.

Education:

University degree in Psychology, Law, Social Sciences, or a related protection field is required. A Master's degree in a related field is considered an additional asset.

Work experience:

Four years of relevant professional experience is required. Experience in coordinating and communicating with governmental and diplomatic authorities, as well as international institutions, is necessary. Experience working in multicultural environments is also required.

Skills:

Proficiency in Microsoft Office Suite and other computer applications. Demonstrated ability to write clear and concise correspondence in English. Ability to work under pressure and meet deadlines. Strong organizational, facilitation, communication, writing, and presentation skills. Excellent spreadsheet and database management skills, including experience with web-based management systems.

Required languages:

Desired languages: