Asistente de Proyecto (Integración) _ Ceuta

IOM; Madrid; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

The International Organization for Migration (IOM) in Madrid is seeking a Project Assistant (Integration) to support migrants in reception facilities by providing clear, culturally appropriate information and guidance on access to available services.

You will map local health, social and educational services, promote beneficiary participation, collect feedback, and coordinate with case management, protection and health teams to ensure coordinated support in line with humanitarian principles.

Formación

• Secondary school qualification is required.
• A degree in social sciences, humanities, or a relevant field is considered an asset.

Responsabilidades

• Provide clear, timely, and culturally appropriate information to migrants in reception facilities.
• Inform migrants about facility rules, available services, rights and duties.
• Identify and map local services (health, social, educational) to facilitate access.
• Promote active participation and develop community engagement mechanisms.
• Register, follow up, and address beneficiary feedback, complaints, and suggestions.
• Organize activities to enhance resilience, autonomy and psychosocial well-being.
• Promote social cohesion, mutual respect, and cultural diversity.
• Coordinate with case management, protection, health, and other teams to identify needs.
• Identify and contribute to prevention, mediation, and resolution of tensions or conflicts.
• Report trends and dynamics to improve services; ensure compliance with humanitarian principles, protection standards, PSEA, and data protection.

Conocimientos

Interpersonal skills

Communication

Organizational skills

Facilitation

Writing

Presentation

Microsoft Office

Spreadsheets

Databases

Web-based management systems

Work under pressure

Professional responsibility

Humanitarian principles

Educación

Secondary education

Degree in social sciences or humanities

Herramientas

Microsoft Office

Spreadsheets

Databases

Web-based management systems

Descripción del empleo

Organizational context: The International Organization for Migration (IOM), established in 1951, is the UN agency for migration. It collaborates with governmental, intergovernmental, and non-governmental partners, committed to the principle that human and orderly migration benefits migrants and society. IOM addresses operational challenges in migration management, advances understanding of migration issues, fosters socio-economic development through migration, and upholds the human dignity and well-being of migrants.

Job purpose: This role serves as a Project Assistant (Integration) within IOM, focusing on supporting migrant populations. The primary purpose is to provide clear, accurate, and culturally appropriate information to migrants residing in reception facilities, ensuring their effective access to available services. The position involves facilitating initial reception and orientation, mapping local services, and promoting active participation of beneficiaries in decision‑making processes that affect their well‑being and access to resources. By developing community engagement mechanisms and ensuring feedback is addressed, the role contributes to strengthening migrant resilience, promoting autonomy, fostering positive coexistence, and enhancing psychosocial well‑being within the reception center.

Responsibilities:

Key responsibilities include providing clear, timely, and culturally appropriate information to migrants in reception facilities, and supporting their initial reception and orientation. This involves informing them about facility rules, available services, rights, and duties. The role requires identifying and mapping local services (health, social, educational) to facilitate beneficiary access. Promoting active participation and developing community engagement mechanisms to gather feedback are crucial. Ensuring beneficiary feedback, complaints, and suggestions are registered, followed up, and addressed appropriately is also a key duty. Organizing activities to enhance resilience, autonomy, positive coexistence, and psychosocial well‑being is expected. The position involves promoting social cohesion, mutual respect, and cultural diversity. Coordination with various operational teams (case management, protection, health, etc.) to identify emerging needs and develop interventions is necessary. Identifying and contributing to the prevention, mediation, and resolution of tensions or conflicts within the facility is also required. Reporting on observed trends and community dynamics to improve services and ensuring all activities comply with humanitarian principles, protection standards, PSEA, data protection, and IOM policies are essential duties.

Education:

Secondary school qualification is required. A degree in social sciences, humanities, or a relevant field is considered an asset.

Work experience:

At least one year of relevant work experience in humanitarian contexts is required. Experience in coordinating and communicating with governmental authorities, diplomatic entities, and other stakeholders is desirable, as is experience working with international organizations, NGOs, or governmental institutions.

Skills:

Excellent interpersonal and communication skills, ability to draft formal correspondence and project reports, strong organizational, facilitation, writing, and presentation skills, proficiency in Microsoft Office and other office software, knowledge of spreadsheets and databases, experience with web‑based management systems, ability to work under pressure and meet deadlines, high sense of professional responsibility, and commitment to humanitarian principles.